Abayomi Rilwan Jolaosho- -
PROFILE
A driven and result-oriented Economist and Business Management Specialist with particular
expertise in Customer Profiling, Engagement & Relationship Management, Business &
Economic Analysis, Sales & Marketing. I function effectively within the intersection between
leadership & entrepreneurship, with first-rate skills in innovation and creative problem solving.
With a rich work experience cutting across a variety of industries including e-commerce, health
and education, I am primed to take on roles with higher responsibilities in the delivery of
exceptional business services.
WORK EXPERIENCE
Customer Service Representative
Flexwork
October 2021 – Till date
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Connect with customers via phone, email, and chat to provide a
personalized help desk experience.
• Troubleshoot a variety of basic technical and non-technical issues for
customers.
• Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Meet performance standards set by the department.
• Work with customers to describe products and/or services, in order to
persuade potential and current customers to renew or purchase products
and/or services.
• Provide front-line support for level one escalation via telephone/email
support to customers for their queries.
Supply Chain Management Consultant (Part Time)
Catholic Relief Services (CRS)
July 2020 – September 2020
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Conducted physical inventory of all shipment of campaign LLINs received
in the state.
Ensure all inventory management tools are filled promptly for all shipments
of campaign LLINs.
Ensured all campaign LLINs received in the state are stacked properly in the
state warehouse in line with standard guidelines and protocols.
Send report of all shipments of campaign LLINs delivered in the state to
the CRS supply chain management team on daily basis.
Resolving any bottleneck that may arise during the campaign LLINs in
collaboration with the contracted freight forwarding agent and the state
team.
Data Entry Consultant (Part Time)
Management Science for Health (MSH)
October 2019 – March 2020
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Established organized system for data entry and management.
Prepared and sorted documents for data entry.
Inputted data for different programs on NHLMIS platform.
Verified accuracy of data entered; investigated, identified and resolved
discrepancies.
Coordinated update and maintenance of information on database and
storage systems.
Introduced ways to improve quick access to data.
Created data backups as part of contingency plan.
Test new database systems and software updates.
Skills
Computer Skills:
Microsoft Office Suite
● Word
● Excel
● PowerPoint
Industry Related:
● Business Planning
● BusinessAnalysis
● Strategy Development
● Business Development
● Business Process
Improvement
● Marketing Strategy
● Business Writing
● Market Research
● Data Management
● Data Visualization
● Client Engagement/
Management
● Research & Analysis
● Reporting
● Office Management
Communication Skills:
• Effective Listening
• Public Speaking
• Presentation/
Facilitation
• Information
Management
Social Media:
● Use of social media tools
and platforms for work
purposes.
Languages:
● English
● Yoruba
Client Service Representative
Jumia Nigeria
June 2018 – April 2020
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Monitored trends and significant occurrences within e-commerce industry
to ensure competitive and strategic positioning.
Built and maintained sustainable client relationships through effective
communication.
Ensured creative and prompt problem solving for clients.
Aided positive client experience through effective listening and empathetic
response.
Followed-up on timely completion of orders.
Captured, analysed and reported customer feedback in ways that drove
strategic intervention.
Promoted company brand to existing and new clients, created awareness
and enhanced understanding of new and existing services.
Worked with team and management to strategize and implement ideas
aimed at improving quality service delivery.
Business Development Manager
Jotayo Enterprises
November 2017 – May 2018
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Masterminded effective market penetration strategies and harnessed latent
business potentials.
Increased client base by establishing efficient market engagement system
to generate, follow up and convert business leads.
Optimized existing business relationships and opportunities for more value
creation and profit.
Initiated strategic partnerships, relationships and networks to give
company power of leverage and aid swifter achievement of goals and
targets.
Coordinated client prospecting process; organized client meet-ups,
presentations, pitches, proposals, cold calling, email marketing and other
tactics for securing interest from potential clients.
Ensured all-round customer satisfaction, retention and loyalty by readily
providing support and knowledge on existing and new services, getting
feedback, handling enquiries and resolving issues.
VOLUNTEER/LEADERSHIP EXPERIENCE
● President, The Estate Muslim Youth (TEMY), Muslim Corpers’ Association of
Nigeria (MCAN), Sokoto.
Organized medical outreaches, adult outreaches, token for the needy, picnics, professional
seminars, spelling bees, prison and hospital visitation.
● Business Development Officer, MCAN Sokoto.
Developed and implemented strategies that reduced revenue loss and boosted daily sales
by an average of 300%.
● Chief Security Officer, Muslim Students Society of Nigeria, University of Lagos.
EDUCATION
● B.Sc Economics, University of Lagos, Nigeria. (2015)
● West African Senior School Certificate, Federal Government College Odogbolu,
Ogun, Nigeria. (2009)
PROFESSIONAL CERTIFICATIONS
● Professional Diploma in Education. (2017)
● Certificate in Health & Safety. (2017)
● Institute of chartered Accountant. (on-going)
INTERESTS
● Following trends in global economy
● Youth development
● Football
● Meeting people
Competencies
Leadership
Teamwork
Critical & Analytical
Thinking
Problem Solving
Decision Making
People Development/
Mentoring
Diversity Management
Multitasking
Corporate Planning
Risk Management
Conflict Resolution
Negotiation
Change Management
Performance Reviews
Training/Facilitation
Financial Management
Ability to meet
deadlines consistently
Referees
Dr. Saibu MuibiOlufemi
Associate Professor,
Department of Economics,
University of Lagos,
Nigeria.
--Mr.Eregha P. Bright
Senior Lecturer,
Department of Economics,
University of Lagos,
Nigeria.
--Mr.Maniru Ibrahim
H.O.D Economics,
Sheik AbubakarGummi
Memorial Secondary
School,
Sokoto, Nigeria.
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