Joje Ann O. Mejias

Joje Ann O. Mejias -|-| 00120, Purok 5, Pinayagan Norte, Tubigon, Bohol SUMMARY Resourceful and curious individual who loves tackling challenges and finding creative solutions with experience in customer service, technical support, and loan management. Proven ability to quickly assess customer needs, troubleshoot technical problems, and implement effective solutions. Proficient in Microsoft Office Suite, Zendesk, Slack, Google Sheets, and Canva. Adaptable and able to work effectively under pressure, both independently and as part of a team. SKILLS • Customer Service: Voice and non-voice support, customer issue resolution, communication tactics • Technical Support: Troubleshooting, problem-solving, and technical issue resolution • Communication: Effective communication, phone etiquette, interpersonal skills • Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Zendesk, Slack, Google Sheets, Canva • Loan Management: Loan disbursement, collections, report generation, portfolio management • Adaptability: Ability to work well under pressure, adaptability, multitasking, willing to learn, and a fast learner. Experience Oct. 2022 - Dec. 2023 Technical Specialist | IBEX BOHOL (Canva-Print and Delivery) | Tagbilaran City • Aided users/customers with troubleshooting and provided correct solutions to their issues. • Supported users with the delivery of their print orders and processed any refunds. Oct. 2020 - Oct. 2022 Customer Service Representative | IBEX BOHOL (Ninja Van) |Tagbilaran City • Provided customer service support via voice and non-voice channels. • Participated in meetings with the customer service team to discover new communication tactics. • Maintained expert knowledge about company products or services to best help customers. • Experienced in a work-from-home environment for more than 6 months. July 2019 - Jan. 2020 Loan Officer | Negros Women for Tomorrow Foundation, Inc. | Loay, Bohol • Maintained updated records of loan disbursement and collections. • Generated needed status reports. • Ensured 100% repayment and zero portfolio-at-risk. Education Bachelor's in Hotel and Restaurant Service Technology Bohol Island State University - Clarin Campus SY:- TRAINING AND CERTIFICATION Hospitality Industry On-Job Trainee Kasagpan Beach Resort, Booy, Tagbilaran City, Bohol Nov. 2018-Feb. 2019 Hospitality Industry On-Job Trainee JPARK Island Resort & Waterpark, Lapu-Lapu City, Cebu Feb. 2017 - June 2017 References Available upon request.