Joiseline Dela Cruz

Joiseline Dela Cruz Freelance Virtual Assistant & Social Media Manager Personal Profile Social Media Manager and Virtual Assistant I am a social media manager, responsible for planning, implementing, managing and monitoring small business Social Media accounts. Creating strategy in order to increase brand awareness, improve Marketing efforts to increase sales. How to reach me: Cell: Adress: - Caloocan City, Philippines Email: Linkedin: - Skills and Expertise Content creation Social Media marketing Social Media management Social media optimization Experience in document verification and management. Above written and verbal English communication skills Email etiquette and management skills in Gmail. Scheduling and managing appointments in Google Calendar. Data Entry, Email and Chat Support, Customer handling, Customer satisfaction, Admin Support, Data Management and research. Basic Adobe Photoshop, Photoscape, Canva, and Moviemaker, Adobespark Basic knowledge in Drop shipping, Product Research, Product listing and title optimization. joiselinedelacruz Educational Background/Training National College of Business & Arts Bachelor of Science in Business Administration major in Management. Elevate Tutoring Ph Social Media Marketing and Management Training with certification Virtual Kings Social Media Marketing and Management Training with certification VA Bootcamp Successfully completed Social Media 101 Online Workshop & Introduction to E-commerce Workshop with certification Career Summary Social Media Manager/Virtual Assistant Be Vonnie Brand July 2021 to Sept. 2022 Content creation Social Media Management (IG, FB, Tiktok, Pinterest, Youtube) Graphic Design Community Engagement Research Task Email Marketing Campaign Website Set Up and Optimization Landing Page Creation Digital Product Creation App creation Social Media Manager/Virtual Assistant RXhair Fix Nov 2021 to Sept. 2022 Content creation Social Media Management (IG, FB, FB Group) Graphic Design Research Task Email Marketing Campaign Set Up Website Set Up and Optimization Landing Page Creation Digital Product Creation Page 1 Freelance Clients Virtual Assistant Dominique's Purpose Jan 2022 to May 2022 Content creation FB Group Management Graphic Design Landing Page Creation Digital Product Creation Social Media Manager Anna Laine July 2021 to Sept 2021 Content creation (Pinterest and Instagram) Instagram Community Engagement Social Media Manager 23 Wise Words Feb 2021 to June 2021 Content creation Social Media Marketing (IG) Graphic Design Community Engagement Research Task Social Media Manager Imperious Swim July 2020 to Sept 2020, April 2021 to June 2021 Content creation Social Media Marketing (IG, FB & Pinterest) Graphic Design Sales Admin Staff Vistaland International Marketing Inc. - Italy Account Dec 2011 - Apr 2012 Payment Collection Document Completion Site viewing Contract Signing Commission processing Social Media Manager Kaska Fit April 2021 to May 2021 Content creation Social Media Marketing (IG,FB & Pinterest) Graphic Design Social Media Manager Shop Khamila Luna Oct. 2020 to Dec 2020, Jan 2021 Content creation Social Media Marketing (IG,FB & Pinterest) Graphic Design Content Creator A Child’s Light - US Sept 2019 - May 2020 Content creation for FB & IG) Social Media Manager Leanne SPG/Holt Property Solutions UK Sept 2019 - March 2020 Content creation, Social Media Marketing (FB) Graphic Design Social Media Manager JML Apartments - UK Aug 2019 - March 2020 Content creation Social Media Marketing (FB & IG) Graphic Design for flyers Office Staff Staff Alliance Inc. - Bank of Commerce - Trust Service Division Dept. Feb 2011 - July 2011 Managing documents for trust fund. Transmit documents to the branch Processing of Notarized Contract. Customer Service Representative (Chat and Email) Concentrix Convergys - UP Technohub- Nike.com Oct 2018 - May 2019 Answering inquiry and complaints via chat and email. Follow up order to specific merchants Other Adhoc tasks. Customer Support Specialist Eisdorfer Consulting Enterprises Group Manila Inc. - Jet.com July 2015 - Aug 2018 Answering inquiry and complaints via email. Follow up order to specific merchants Other Adhoc tasks. Support Specialist Curo Teknika Inc. - SMART and SUN Broadband and Mobile accounts July 2012 - Dec 2014 Answering inquiry and complaints via email. Perform basic troubleshooting over the phone. Other Adhoc tasks. Office Staff Temps and Staffers Inc. Banco De Oro - Card Sales Support & Personal Loan Dept. May 2010 - Nov 2010 Collecting documents for Credit Card and Personal loan application Transmit documents to proper department Page 2