Joie Sanchez Silvosa

JOIE SANCHEZ SILVOSA E-mail:-Mobile No. : - Address: Crestview Homes Blk 10 Lot 17and 19 Ula,Tugbok , Davao City SPECIAL SKILLS Computer Literate Customer Service Oriented Time Management Problem Solving Can deal with many different personalities Cashiering / Credit Card Processing Opera Express Fidelio System Literate Hotel Information System Literate (H.I.S) Travel click (iHotelier) Synix Literate PABX Literate OBJECTIVE To acquire knowledgeable position with a fast growing company which my experience and educational knowledge can be utilized EMPLOYMENT HISTORY January 16, 2019 - March 25, 2019: Purchasing Executive Time Hotels XL Tower Damac 17th Floor RM 1707 Dubai , U.A.E Job Description: To ensure that contracts and proposals are properly entered into organizational databases and securely maintained. To assure accuracy and appropriateness of contract text and attachments. To maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues. To set up and prepare comparative evaluation of offers received, negotiate and finalize orders with the suppliers, service providers or contractors. Prepares reports for cost analysis including recommendations for higher management’ approval and finalizes Work Orders, Purchase Orders for award to the selected supplier, service provider, or contractor. April 29, 2015 - January 15, 2019: Cluster Senior Reservation Sales Agent Time Oak Hotel and Suites Tecom, Albarsha area, Dubai, U.A.E Job Description: Reporting to the Director of Ecommerce and Revenue Responsible in Handling and Processing Reservations (Individual and Group) Submitting the STR Report Remains up to date with all promotion in and around the hotel Up sells whenever an opportunity is identified Organize Visa request for Hotel guest as per hotel policy Monitoring the inventories (All properties) Changing rate and uploading rate in the system (Opera and the Travel Click) Responsible in checking the arrivals for the next day Responsible for checking the commission August 1, 2014 - November 30, 2014 : Management Trainee Infinity Suites Porras cor Palma Gil st. Bo. Obrero, Davao City, Philippines Job Description: Oversees for the guests' reservations and details of checking in and out at the front desk. Managing a hospitality business, including knowledge of seasonal traffic, competition, marketing, sales and budgeting. Submit status reports Hire, train, guide, discipline, revise and terminate organization’s employees Responsible for the housekeeping department, ensuring all the rooms are clean and well stocked. Ensure that public areas and the outside grounds to be sure those departments are keeping the area clean and presentable. Responsible for scheduling employees Responsible in controlling and monitoring the supplies in the linen room Managing requisition/s supplies for the hotel operation March 10, 2012 - October 10, 2012 : Reservation Agent Media One Hotel Media City, Dubai U.A.E Job Description: Report to Revenue Director Ensure all Reservation Calls, Email, Faxes online are attended Responsible in Handling and Processing Reservation Prepare Reservations confirmation letter Up sells whenever an opportunity is identified Organize Visa request for hotel guest as per hotel policy Prepare daily check list January 15, 2011 – March 09, 2012 : Reservation Agent (Central Reservation) Layia Oak Hotel & Suites Al BarshaTecom Area Job Description: Responsible in Handling and Processing Reservation (Individual / Group Bookings) Submitting the STR Report Remains up to date with all promotion in and around the hotel Ensure all Reservation Calls, Email, Faxes online are attended Report to Reservation Manager of any special request relevant to reservation Prepare Reservations confirmation letter Uses guest recognition skills effectively Responsible in checking the online channel Quality Check for the next day arrival Reliever : Reservation Clerk Capitol Hotel Al Mina Road, Bur Dubai P.O Box 33228, Dubai, U.A.E Job Description: Handling and Process Individual Reservation Prepare Reservation Confirmation Letter Ensure all Reservation Calls, Email and Faxes are attended Maintain Hotel Rate Structure as set by the management Maintain proper records of Documents and Correspondences Provide information on Room Rates, Accommodation, Amenities and are of attraction October 07, 2007- January 02, 2011 : Telephone Operator Capitol Hotel Al Mina Road, Bur Dubai P.O Box 33228, Dubai, U.A.E Job Description: Ensure a prompt, courteous and efficient Telephone service for guest and other department Ensure efficient message handling to the guest in hotel Responsible for posting guest’s accounts for telephone calls and fax sent. Monitor extension lines business and personal calls Submit police report of the guest’s details via internet Process Wake- up call for the guest January 04, 2004- September 30, 2007 : Receptionist Orange Grove Hotel Davao City, Philippines Job Description: Responsible in Check-in and Check-out the Guest Answering Telephone call and Inquiries Handling Room Reservation (Individual and Group Reservation) Cashiering/ Billing Handling Airline Ticket Booking / Reconfirm Booking PERSONAL DATA Nationality Height : Filipino : 5’5” EDUCATIONAL ATTAINMENT Degree : Bachelor of Science in Hotel and Restaurant Management