Joie Louise Mendoza

JOIE LOUISE N. MENDOZA Address: 587 M.H. Del Pilar Street Pinagbuhatan Pasig City 1602 Mobile phone: - Home phone: - Email address:- OBJECTIVE To be able to enhance my inter-personal skills specially in communicating using English language, gain experience in dealing with the world of professional, and to be able to be trained on other aspects of my ability for career growth and to be an asset to the company where I would be part of. SKILLS English and Filipino Language proficient Computer Literate Have a basic knowledge on how to Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Knows how to send reports and business related emails Works under general supervision.  With good Inter-personal skills Goal-oriented towards work WORK EXPERIENCE BIZMATES Philippines Inc. Period: October 3, 2016 to present Online Business English Communication Consultant Teaching Japanese students business communication skills in English using methodology; Assisting students in their business communication needs such as those required to write business correspondence, deliver presentations, and prepare for interviews, all in English; Updating the pedagogical records of students regularly. 51TALK Philippines Inc.Period: January 31, 2015 – October 24, 2016 New Teachers Mentor and an Online English Educator Teaching English language to Chinese learners online; Responsible for meeting with the assigned mentees for the agreed-upon time frame (i.e., often weekly meetings for at least three months); Act as a resource and guide. TRANSCOM Worldwide Inc. Period: June 13, 2014 - February 3, 2015 Customer Service Representative Location: Frontera Verde, Ugong, Pasig City Account: UPS Logistics - Universal Assisting US callers Scheduling pick-ups for packages Tracking packages Conducting investigations for package(s) got lost, stolen or damaged SITEL Philippines Inc.Period: January 20 - May 5, 2014 Customer Service Representative Location: Ortigas Center, San Antonio, Pasig City Account: Cricket Wireless Assisting US callers; Handling billing information; Doing basic troubleshooting; Performing one call resolution to the customer about mobile or landline issue. ALLSECTECH Manila Inc.Period: October 1, 2012 – March 3, 2013 Inbound Sales RepresentativeLocation: Market-Market, BGC, Taguig City Account: H&R Block Processing credit card application to the US customers. Account Verifier Account: Back Office Support System – BOSSYS Verifying guaranteed outbound sales by a three way call. FUSION BPO SERVICES Inc.Period: April 1 – September 5, 2012 Telephone Sales SpecialistLocation: Ortigas Center, San Antonio, Pasig City Account: Outbound sales Conducting lifestyle survey to UK residents YASABELI CONCEPTS Inc. (BEABI)Period: June 1 – December 31, 2011 Sales AssociateLocation: Greenbelt 5 Mall, Ayala Center, Makati City Assisting customers to find what they want to buy in store boutique; Ensure a smooth sales process; Process payment transactions. EDUCATIONAL ATTAINMENT Tertiary: Pamantasan ng Lungsod ng Pasig Bachelor of Elementary Education Kapasigan, Pasig City College level Secondary: Rizal High School Caniogan, Pasig City 2001 - 2006 Primary: Dr. Sixto Antonio Elementary School Bambang, Pasig City 1995 - 2001 PERSONAL DATA Birth date: November 6, 1988 Religion: Iglesia Ni Cristo Height: 5’ft Language Spoken: English and Filipino (both CAN speak fluently) Civil Status: Married Number of Children: 2 Name of Spouse: Ralph Darren R. Mendoza Occupation: Contact no:- CHARACTER REFERENCES I hereby certify that the above information is true and correct to the best of my knowledge. Joie Louise N. Mendoza Applicant