JOICE MITCHELLE G. LLANOS-Cavite, Philippines
ABOUT ME
I have been in the BPO industry for 4 years. Acquired multiple roles, met and
worked with different kinds of personalities throughout the years in which I always
find a way to connect and build a trusting relationship with my clients and coworkers. Performance-driven with meticulous analytical and technical skills.
WORK
March 2017 - June
2021
Eperformax Manila
Customer Service Representative (International Account)
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Worked in the retention department, where the responsibilities
included retaining clients and upselling products and services.
Consecutive team of the month and able to generate high incentives
based on performance.
August 2021 January 2024
Couture.co (small business clothing line)
Social Media Marketing (Freelancer)
Engaged with customers on social media platforms like
Facebook and Instagram, leading to improved relationships and
interactions with the customers and prospects.
Instrumental in growing sales by developing innovative social
media campaigns through Facebook Ads promoting the
business.
Content creation, graphics, and copywriting.
EDUCATION
2018 - 2020
TASK EXPERTISE
Ateneo de Davao University
BS in Business Management
Undergraduate
2015 - 2017
St. Mary's College of Tagum, Inc.
Accountancy, and Business Management
Senior High School Grad
PROFICIENCY IN TOOLS
MS Office
Google Workspace
Notion
Canva
Social media platforms
CRM tools
Search engines ( google, bing )
Asana
Data Analysis
Calendar and email management
Upselling
Customer and client relations
Good Communication Skills
Marketing
Applications Management
Critical thinking
Negotiation skills
Computer Literate
INTERESTS
Iced Coffee
Baking
Dancing
Graphic Designing
Music ( R&B, Hip-Hop )
Research
