Personal information
“To join a team that offers continual professional growth and advancement.”
Surname(s) / First name(s)
Egot, Joice C.
Address(es)
Tayud, Liloan, Cebu City Philippines 6002
Telephone(s)
-
E-mail
egotjoice@rocketmail. com
Nationality
Filipino
Date of birth
20 December 1996
Gender
Female
Aims
Type of job
Full/part time job
Professional goals
Professional development, implementation of the skills, learning of new elements
Scope of activities
Admin/Office, Customer Service/Technical Support, IT-Software
Work experience
Occupation or position held
Dates
Name and address of employer
Type of business or sector
Main activities and responsibilities
Occupation or position held
Virtual Assistant
March 2018 - Current
TasksEveryday Philippines
KPO
Operated clerical duties including data entry.
Completing Daily Administrative Tasks.
Advertising (Job Opening)
Review and track daily applicants, Routed resumes to management and scheduling and holding interviews.
Microsoft Answer Desk - Technical Support Specialist (Microsoft Corporation)
Dates
July 2016 – February 2018
Name and address of employer
Convergys i2 Philippines
Type of business or sector
BPO
Main activities and responsibilities
Confer with customers by telephone to provide information about products or services, take or enter order, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Review policy terms to determine whether a particular issue is covered by our free support.
Contact customers to check if issue is resolved or if customer is still need of assistance.
Experienced in the daily use of CRM to build a complete profile of prospects and customers.
Upsold premium services to provide new revenue streams for the company.
Occupation or position held
Customer Service Representative & Taxi Dispatcher (Finish Line & St. Louis Taxi)
Dates
January 2016 - May 2016
Name and address of employer
Azpired (EBusiness) Philippines
Type of business or sector
BPO
Main activities and responsibilities
Solving Technical Software Issues, Selling Microsoft Products and Provide Assistance in How To's Scenarios.
Check order status, and resolved any shipping and receiving problems.
Arranged transportation for clients to & from various Dr. Apt & events.
Dispatched drivers for pick-ups and drop-offs.
Occupation or position held
Executive Operation (JP MORGAN & CHASE CO. HLLG)
Dates
October 2015 – January 2016
Name and address of employer
Teleperformance Philippines
Type of business or sector
BPO
Main activities and responsibilities
Home Lending, Calling customers to process requested home loan.
Education and training
Name and type of organisation providing education and training
Datamex Institute of Computer Techhnology
Dates
October 2013 – October 2015
Subject
Diploma in Information Technology – Major in Programming
Title of qualification awarded
Graduated
Name and type of organisation providing education and training
University Of Cebu - Banilad
Dates
June 2013 – October 2013
Subject
Title of qualification awarded
Bachelor of Science in Information System – Web Programming
Semester Completed
Name and type of organisation providing education and training
Fatima College of Camiguin (In partnership with TESDA)
Dates
April 2013 – May 2013
Subject
Computer Hardware Servicing NCII
Title of qualification awarded
NCII PASSER
Grade School and Secondary School
Social skills and competences
Organizational skills and Competences
Additional Information
Mambajao National High School
Mambajao Central School ( Elementary School )
Ability to work under pressure, adaptive, good team working, good communication skills, creative and positive thinking, sense of humor
Refers conscientiously and responsible to the assigned tasks
References may be received upon request
