Joiada Abrams

Joiada .A. Abrams Beterverwagting, E.C.D - /- | - Objective Dedicated Customer Service and Administrative Professional with experience in the BPO industry and hospitality sector. Skilled in communication, problem-solving, and time management. Adept at handling customer interactions, managing tasks effectively, and utilizing technology to enhance productivity. Seeking a role in customer service or office administration where I can contribute my expertise and grow professionally. Professional Certifications Microsoft Office Suite (Word, Excel, PowerPoint) Core Competency for Administrative Assistants Image and Video Processing: From Mars to Hollywood with a Stop at the Hospital Essentials of Entrepreneurship: Thinking & Action Cameras, Exposure, and Photography Textual Elements of Design: Fonts, Typography, and Spacing Adaptability and Resiliency Fundamentals of Financial Planning, with Goldman Sachs 10,000 Women Customer service training (OfficeDepot Account) ATN Ransomware Training Course Basics of Machine Learning Algorithms Basics of Digital Marketing Master ChatGPT Mastering Operations & Project Management Basics in Accounting Basics of Total Quality Management Basics of TQM Applications Basics of TQM-Deployment &Auditing Basics of Data Visualization with Tableau Basics of Informational Visuals Basics of Product Management Basics of Managing Technological Innovation Basics in Human Resource Management Basics of Manpower Planning and Recruitment Basics of Leadership & Human Behavior in Change Management Basics of Sales Operations Basics of Marketing Operations Basics of Sales & Marketing Operations Basics of Sales & Marketing Analytics Basics of E-Commerce Basics of Manufacturing Management Education Bladen Hall Multilateral Secondary School 2013 - 2017 CSEC Certificate- English A-{grade 2}, Principles of Business-{grade 3}, Integrated Science-{ grade 4}, Mathematics-{grade 5} Institute of Academic Excellence 2018 CSEC Certificate - Human and Social Biology-{grade 3}, Integrated Science-{grade 4}, Mathematics-{grade 5} Experience Guyana Marriott July 2019 - August 2019 Server • Delivered high-quality customer service in a fast-paced hospitality environment. • Learned professional etiquette and enhanced problem- solving skills. Qualfon Guyana BPO June 2020 - December 2020 Customer Service Representative • Gained experience in customer engagement and service efficiency. • Developed strong multitasking and organizational abilities. Itel Guyana BPO Customer Service Representative • Strengthened communication and troubleshooting while assisting customers. • Improved efficiency in handling service requests and complaints. October 2021 - December 2021 Teleperformance Guyana BPO June 2022 - July 2022 Customer Service Representative • Managed customer interactions across various departments, ensuring issue resolution. • Developed adaptability in handling different types of customer concerns. GTT September 2022 - June 2024 Customer Success Agent • Provided excellent customer support, resolving inquiries and issues efficiently. • Utilized communication and problem-solving skills to enhance customer experience. • Assisted in maintaining customer retention through quality service. Skills Customer Service- Active listening, empathy, problem resolution, and interpersonal communication. Technical proficiency - Microsoft Office Suite (Word, Excel, PowerPoint), email handling, data entry and social media management. Communication- Constructive feedback, verbal and written communication and conflict resolution. Administrative Skills- Time management, task delagation, decision-making and leadership Languages English - Advanced/ Proficient Spanish - Beginner Reference Available Upon Request