JOHNSON POL
VIRTUAL ASSISTANT/ CUSTOMER
SERVICE
PROFILE
CONTACT
--Peace Village, Brgy. San
Luis, Antipolo City
EDUCATION
2011 - 2014
ACCESS COMPUTER COLLEGE
Bachelor of Science in
Information Technology
SKILLS
Customer Service
Data Entry
Teamwork
Data Annotation
Technical Support
Email Management
Appointment Setter
Social Media Management
LANGUAGES
English (Fluent)
Filipino ( Native)
Experienced Virtual Assistant adept at managing a variety of administrative tasks.
Proven ability to coordinate projects, maintain schedules, and handle communication.
Self-motivated with a commitment to providing superior administrative support to
clients. Experienced at data entry, preparing meeting materials, and managing
customer inquiries.
Customer Service Professional with 5+ years of experience. Skilled in conflict
resolution, problem-solving, and delivering exceptional customer service. Committed
to providing a positive customer experience.
Skilled at resolving customer inquiries, providing product knowledge, and offering
exceptional service.
WORK EXPERIENCE
Tech Mahindra
Customer Service
2015 - 2017
Developed strong customer relations by providing timely and accurate information
and solutions to customer inquiries.
Assisted customers with product selection, product orders, and product returns.
Utilized problem-solving skills to quickly and effectively resolve customer complaints.
Demonstrated strong interpersonal skills by building relationships with customers
and providing excellent customer service.
Lyft
-
Customer Service Representative
Handled customer inquiries, complaints, and concerns in a timely and professional
manner.
Developed strong relationships with customers by providing personalized service.
Utilized problem-solving skills to identify and resolve customer issues.
Analyzed customer feedback and used the data to improve customer service.
Adhered to company procedures and policies to ensure customer satisfaction.
Assisted customers with product and service inquiries.
Monitored customer feedback to identify areas of improvement
Pure Dental Health Clinic
2020 - 2022
Vrtual Assistant
Assisted clients with daily tasks such as scheduling appointments,
managing emails, and providing customer service.
Utilized project management software and scheduling tools to manage
multiple tasks simultaneously.
Provided support to clients by phone and online chat, responding promptly
to inquiries and requests.
Developed and implemented customer service guidelines, policies, and
procedures.
Monitored customer satisfaction levels and addressed customer complaints
in a timely manner.
Data Annotation Tech
2023 - 2024
Virtual Assistant Freelance
Experienced in using a range of software programs to develop and design
graphics, logos and visuals for client projects.
Utilized social media platforms to promote and expand the reach of client
projects.
Provided innovative solutions to challenging problems, helping clients
achieve their goals.
