Johnson Odugbesan

ODUGBESAN JOHNSON Address: 32, Shonola Street, Aguda ,Ogba, Ikeja,Lagos E-mail Address:-Mobile Number:-,- Professional Summary Detail-oriented and dedicated IT Client Support Technician with over 3 years of experience in IT support, specializing in Okta administration, office administration, and technical support. Adept at troubleshooting, user management, and providing excellent customer service. Holds a BSc in Statistics, bringing strong analytical and problem-solving skills to the role. KEY SKILLS • First-rate understanding of regular hardware issues, protocols and applications • Outstanding knowledge of computer operating systems including Windows, Linux • Advanced to assess computer networking needs, including relative cost and implement beneficial action for the company and all users. • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users • Expert level of computer hardware intelligence and Time management skills • Strong Cisco Skills and Adaptive skills • Leadership, Team Management and Interpersonal Skills Experience JUMIA NIGERIA IT Support Specialist/ Okta Admin Officer Nov 2021-Till Date Key Achievements:  Troubleshoot and resolve hardware and software issues promptly.  Configure, manage, and maintain network infrastructure (CCNAv7).  Perform Cybersecurity analysis and implement threat mitigation strategies.  Administer and support Okta for identity and access management.  Manage the configuration and support of Xcally phone bar systems.  Utilize IT-support ticketing systems to track and manage support requests and incidents.  Ensure timely resolution and closure of tickets, maintaining high user satisfaction.  Install, configure, and maintain CCTV systems to ensure continuous surveillance and recording.  Implement, monitor, and maintain access control systems to ensure security. UNITeS CISCO NETWORKING ACADEMY Admin / IT Support Officer JAN 2019-OCT 2021 Key Achievements: • Prepare computers for installation or dismantling for recycling, independently repair individual and isolated PC problems. . • Instituted systems and procedures for human resource functions, which brought more consistency and reduced mistakes. • • • • • Ensure protection management, the maintenance of hardware and configuration of firewall on window defender. Assured Software and Hardware were installed correctly and filing systems Ensure constant monitoring and maintenance of office equipment, assets and their advantageous utilization Help with network processes, monitoring them to ensure efficient performance and troubleshooting when needed. Design and present recommendations for required hardware, software, and system configuration software. Education • Degree in Statistics Federal University of Agriculture, Abeokuta, Ogun State 2017 • High School Leaving Certificate Vega College High School, Lagos 2010 Training and Certifications Professional Development Regularly attend webinars and workshops on the latest IT support technologies and practices. Active member of [Professional IT Support Group/Cisco], participating in forums and discussions to stay updated on industry trends. Professional Course Cybersecurity analyst Cisco CyberOps Associate& Cybersecurity Cisco Certificate Switching, Wireless-Routing & Switching (CCNAv7) IBM DIGITAL (Artificial Intelligence) CCNAv7 Linked-In:: https://www.linkedin.com/in/olayemi-odugbesan-6b- - NETWORK HARDWARE Cisco Routers (1841, 2500, 2501, 2600, 2610, 2611) Cisco Switches (Catalyst 1900, 2900, 2500 & 5500 Series). Certificate of National Service 2018 National Youth Service Corps, Oyo State Certificate of Participation and Proficiency 2017 CompTIA A+ (Assured Software and Hardware were installed correctly) New Horizons Computer Learning Centre, Ibadan Certificate of Participation and Proficiency 2008 Basic Computer Skills-Ms Word, Excel and Online Registration Fox Progenity Computers, Lagos Personal Details • Sex: Male • Marital Status: Married Interests and Activities Reading, passionate about networking and meeting people, online research Reference Available on Request