Johnson Nwabueze Nwazuruahu

Johnson Nwabueze Nwazuruahu Cork City, Cork, Ireland |-|- | linkedin.com/in/johnsonnwazuruahu Professional Summary: IT Support | Microsoft 365 | Cloud Specialist |System & Network Admin Highly skilled IT professional with over 12 years of experience spanning IT support, system and network administration, cloud infrastructure, and IT project management. Skilled in managing on-premise and hybrid IT environments, leading infrastructure and cloud migration projects, and delivering secure, user-focused solutions. A strategic and results-oriented professional dedicated to delivering efficient, scalable, and secure IT solutions. WORK EXPERIENCE Senior Analyst – Microsoft 365/SAP Implementation Project Abtran Ltd | Cork, Ireland | Feb 2024 – Present ▪ ▪ ▪ ▪ Abtran Ltd is a cloud computing and customer service management company. Leading the integration of SAP SuccessFactors system with Microsoft 365 to enable users explore and collaborate in Microsoft 365 applications. Supported SAP backend operations during invoice automation, gaining skills in enterprise system integration and workflows. Client communication: Developed effective and efficient communication process with clients and internal teams. Technical Lead – IT Infrastructure Migration Project Teceze Ltd | Dungarvan, Ireland | June 2023 – Sep 2023 ▪ ▪ ▪ ▪ ▪ Teceze Ltd is an IT service outsourcing company, and in this case worked with Haleon Pharmaceuticals. Led migration of 700+ end-users from GSK IT infrastructure to Haleon IT infrastructure (demerger), while ensuring minimal disruption and compliance with corporate standards. Directed device provisioning and configuration using Intune, Windows Autopilot, and Entra ID. Mentored junior support staff and coordinated with cross-functional teams for smooth project execution. Oversaw decommissioning of legacy systems, ensuring data security and regulatory compliance. IT Project Lead – Cloud Migration SevenUp Bottling Company Ltd | Lagos, Nigeria | Nov 2021 – Sep 2022 ▪ ▪ ▪ ▪ Led migration of 2000+ staff to Microsoft 365, hybrid identity (on-prem AD DS with Entra ID) and Intune deployment. Oversaw hybrid Windows Server environment (Azure + on-prem) while resolving escalated technical incidents. Supported change management by training staff, preparing documentation, and enabling adoption across business units. Performed requirement analysis, risk management and resource management to ensure successful project delivery. Stanel Global Technologies Ltd | Abuja, Nigeria | Nov 2015 – Oct 2021 System and Network Administrator | Nov 2019 – Oct 2021 ▪ Led Windows Server (on-prem and Azure) administration including AD DS, Group Policy, DNS/DHCP, and backup/disaster recovery. ▪ Managed network infrastructure: LAN/WAN, switches, routers, firewall policies ensuring stability and security. ▪ Provided second-level support and mentored junior admins, improving issue resolution and uptime. System Administrator | Dec 2017 – Nov 2019 ▪ Maintained Windows server and network systems, managed user provisioning and Group Policy for 150+ users. ▪ Supported Microsoft 365 adoption and integrated Entra ID for enhanced collaboration and security. ▪ Delivered desktop support and resolved incidents per service agreements. IT Support Specialist | Sep 2015 – Dec 2017 ▪ Delivered frontline IT support for hardware, software, and network issues. ▪ Assisted with basic Windows Server tasks, printer setup, and user onboarding. ▪ Provided training and documentation to users. Page 1 of 2 Customer Service Officer (non-IT role) Keystone Bank Ltd | Abuja, Nigeria | May 2008 – Oct 2015 ▪ ▪ The firm is a Financial Service (banking) company in Nigeria. Built a customer-centric support model that increased retention by 30%, boosted NPS, and cut resolution time by 20%. EDUCATION MSc. Data Science and Analytics - First Class Honours Munster Technological University (MTU) | Ireland | Sep 2022 - Feb 2024 MBA - Distinction American University of Beirut (AUB) | Lebanon | Sep 2020 - Aug 2021 BEng. Electronic and Electrical Engineering - Second Class Upper Ladoke Akintola University of Technology (LAUTECH) | Nigeria | Sep 2001 – Aug 2006 CERTIFICATIONS ▪ ▪ ▪ ▪ ▪ IT Infrastructure: CompTIA A+, CompTIA Network+ (N+), CompTIA Security+ (Sec+), Cisco Certified Network Associate (CCNA) System Administration: Administering Windows Server Hybrid Core Infrastructure (AZ800), Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft Azure Administrator Associate (AZ-104), Microsoft Azure Fundamentals (AZ-900), Microsoft 365 Fundamentals (MS-900), AWS Certified Practitioner (AWS CCP) Cybersecurity: Google Cybersecurity Professional, CompTIA Cybersecurity Analyst (CySA+), CompTIA PenTest+ IT Service and Project Management: ITIL Foundation, Project Management Professional (PMP) In View: Configuring Windows Server Hybrid Advanced Services (Sep 2025) TECHNICAL AND SOFT SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Operating Systems: Windows (Server & Desktop), Linux (Ubuntu, Kali), Windows 10/11, Android, iOS and MacOS. Cloud & M365: Microsoft Azure, Microsoft 365, Entra ID, Intune, Exchange Online System Administration: Windows Server (2012 – 2025), Active Directory, Group Policy. Networking: TCP/IP, DNS, DHCP, routing, switching, firewall configuration Virtualization: Hyper-V, VMware Information Security: Antivirus, Firewalls, Security, Threat Management. Ticketing Systems: ServiceNow, Jira, Zendesk Remote Desktop Support: TeamViewer, AnyDesk, RDP, Quick Assist, Remote Assistance Productivity Tools: Microsoft Office Suite (Excel, Word, Outlook), Google Workspace (Docs, Sheets, Drive) Collaboration Tools: Microsoft Teams, Slack, Zoom Backup & Recovery: Veeam, Acronis, Disaster Recovery Cloud, WSUS, SCCM ITIL Processes Scripting: Bash, Python, PowerShell Programming and Software Development: Python, R, C++, SDLC, Dats Structures, etc. Soft Skills: Teamwork and collaboration, Time management, Oral and written communications, Adaptability, Creativity, Leadership, Problem-solving, Critical thinking, Interpersonal, Professionalism and strong work ethics Languages: English INTERESTS AND VOLUNTEERING ▪ ▪ Interests: Volunteering, Football, Table Tennis, Chess and other board games Volunteering: Leadership and Accountability Initiative, Nigeria (Local NGO), Rotary Club (Nigeria), IT Project Management Consulting (Free) at Nigerian Christian Corpers' Fellowship (NCCF), Nigeria (Local NGO) Page 2 of 2