Johnson Joson

JOHNSON JOSON Address: Phone: Email: Website: Philippines (4026) Santa Rosa, Laguna (Calabarzon) (--www.linkedin.com/in/johnsonjoson SUMMARY Detail-oriented and reliable professional transitioning into a Virtual Assistant role, with a strong background in customer service, team supervision, and administrative support. Experienced in managing schedules, handling client communications, maintaining accurate records, and supporting daily operations with efficiency and discretion. Proficient in data entry, email management, and online tools, with the ability to multitask and meet deadlines in a fast-paced environment. Known for strong organizational skills, adaptability, and a commitment to delivering high-quality remote support to clients. WORK EXPERIENCE REWARDS CLUB SUPERVISOR (CASINO MARKETING) Feb 2023 - Present Supervise daily operations of the Solaire Rewards Club Ensure exceptional guest service aligned with Solaire Resort & Casino standards Lead and coach team members to achieve high performance Manage membership services, inquiries, and escalations Promote loyalty programs to boost engagement and retention Maintain accurate member records and reports REWARDS CLUB REPRESENTATIVE (CASINO MARKETING) Dec 2016 - Feb 2023 Assisted guests with membership enrollment and account inquiries for the Solaire Rewards Club Delivered courteous and personalized service in line with Solaire Resort & Casino standards Explained loyalty program benefits, promotions, and rewards to members Handled guest concerns and requests promptly and professionally Processed transactions and updated member information with accuracy Maintained confidentiality of customer data and ensured record accuracy EDUCATION Bachelor of Science in Tourism Management San Sebastian College - Recoletos, Manila Specialized in Tour & Travel Operation Jun 2012 - Mar 2016 ADDITIONAL INFORMATION Technical Skills: Proficient in Office Productivity Tools (Microsoft Office & Google Workspace), Data Entry and Database Management (Microsoft Excel & Google Sheets), Communication & Collaboration Tools (Zoom & Microsoft Teams), Graphic Design (Canva), Social Media Management (Facebook, Instagram, LinkedIn, YouTube & TikTok), Internet Research & Lead Generation, File Sharing & Cloud Storage (Google Drive, Dropbox) & Video Editing Tools (CapCut). Languages: English Skills: Administrative Support, Communication Skills, Time Management, Data Entry & Accuracy, Customer Service, Organizational Skills, Problem Solving, Adaptability, Professionalism and Confidentiality.