Johnson Francis

Johnson Francis https://www.linkedin.com/in/johnson-francis-/ Lagos, Nigeria Profile Tech-savvy professional and adaptable individual with a strong foundation in software engineering and business operations. Skilled in leveraging analytical thinking, problem-solving, and solution-oriented skills as well as highly effective communication, teamwork, and technical documentation skills. I'm an open-minded person with a quick learning curve and the capacity to adapt to any new skill. Professional and Work Experience 2023/05 – 2023/10 Lagos Island, Nigeria ICT (Business System Automation) Engineer Continental Reinsurance Ltd Developed and put into action plans to improve overall productivity, lower expenses, and increase efficiency. Assisted in digital transformation initiatives, fostering a tech-driven work environment. Managed and maintained document management systems facilitating efficient attachment, storage, and retrieval of essential documents like HTML and Excel files daily • • • 2022/02 – 2022/11 Remote Software Engineer Intern Alx Africa Collaborated with the development team to design and implement new features for a web application, resulting in an efficient increase in code performance and an improved user experience. Developed and debugged important components of a large-scale software project, assisting with code reviews, unit testing, and documentation to increase software stability. • • 2022/03 – 2022/05 Lagos, Nigeria Transaction Officer African Alliance Customer Engagement & Retention: Leveraged digital channels (emails, SMS, and WhatsApp) to communicate with customers regarding transactions, promotions, and service updates. Social Media Awareness: Assisted in managing the company’s social media presence by responding to customer inquiries related to transactions and financial services. • • 2018/01 – 2021/12 Lagos Island, Nigeria Administrative Officer Continental Reinsurance Ltd Served as a primary point of contact, swiftly responding to client requests and giving extensive information about products and services. Exhibited great communication and customer service abilities. Supported marketing and IT departments in digital initiatives and online engagement strategies. • • Education 2020/12 – 2022/03 Lagos, Nigeria Higher National Diploma (Computer Science) Lagos State Polytechnic, Ikorodu. 2014/01 – 2016/09 Ilorin, Nigeria Ordinary National Diploma (Computer Science) Kwara State Polytechnic, Ilorin 2005/01 – 2011/09 Lagos, Mainland, Nigeria West African Senior School Certificate Examination (WAEC) Kanmi Comprehensive College Ipaja Professional Certificates & Training https://docs.google.com/document/d/1TlQ3DcTuknFoGLJgVIr xBQACnEay8tdaTEWvuSk1kws/edit? usp=sharing — (KodeCamp Frontend Developer) https://drive.google.com/file/d/1tLJ6TE223GAirsDgTvorKkm HEs89cOLm/view?usp=sharing — (Top Universe) https://drive.google.com/file/d/1zsVH_RT8t6xjhZqX5tLm8Lj1M92F3wWh/view?usp=sharing — ALX Africa https://drive.google.com/file/d/1ceL4f-fkWTnfzjmZ7HFutVNtJb-oprhA/view?usp=sharing — Zuri/Ingressive4good https://drive.google.com/file/d/1K2RNYySxeJCeuuuZRzHgU5hJIXaFtE7I/view?usp=sharing — Jobberman Technical Skills Hardware Knowledge Ability to identify and fix hardware issues Network Troubleshooting Ability to troubleshoot problems with network connectivity. Software Proficiency Ability to install, configure, and troubleshoot software applications. HTML, CSS and JavaScipt, Bootstrap, Tailwind, ReactJS, NextJS , TypeScript Microsoft Packages and Office 365 and Adobe Creative Suites & Canva Soft Skills Problem-Solving & Analytical Skills Quick Learner & Adaptability Effective Communication Creative Thinking & Innovation Time Management Collaboration & Teamwork Interests Listening to Music Reading and Researching References Available Upon Request Playing and Watching Football