Johnsey Kivoto

JOHNSEY KIVOTO . CONTACT Nairobi, Kenya -- SKILLS  Information Technology Leadership  Digital Transformation  Infrastructure and Systems Management  Information Security  Supply Chain Management  IT Project Management  Business Innovation  Strategic Planning  Network Security  Cloud Infrastructure Management  IT Training & Mentorship  Leadership Communication  Problem Solving  Strategic Thinking  Team Management  Time Management ACCOMPLISHMENTS  Nov'23: Participated in development of Cybersecurity framework for SME's  Implemented CRM system making CASIO Middle East the first subsidiary in the CASIO group to implement and utilize CRM to improve relationships and interactions with customers.  Implemented eStar and Powerpivot systems for Purchase, Sales & Inventory (PSI) planning, management and reporting to strengthen coordination between the middle East team and head office.  Implemented JD Edwards ERP, IBM Table Manager 1 (TM1) and Cognos Viewer to automate accounts, supply chain and sales process while improving data analysis and visualization. Experienced Information Technology leader with 20+ years' experience driving business innovation and operational efficiencies in multinational environments through digital transformation, Infrastructure and systems, Information Security, Supply Chain and Project Management. Successfully driven business strategies through IT solutions in Africa, Middle East, India & China. EXPERIENCE February 2020 - Current Founder and Director Defend Technologies, Nairobi, Kenya  Identifying new opportunities for revenue growth, including new products and services that meet unmet needs in the marketplace  Evaluating new technologies and business practices that streamline operation, reduce cost, increase revenue and market share for our clients  Establishing and maintaining relationships with customers, suppliers, contractors, partners, and other business contacts  Effectively manage software, network, network security and cloud infrastructure for clients  Advise and implement IT operations best practices, policies, processes and tools  Implement IT Projects and oversee teams to ensure customer goals are met  Utilize data to identify trends and work towards solutions and improvements in line with our clients' business requirements  Develop and advise strategies to improve IT functions and overall company growth. March 2024 - Current National Expert | ICT Technical Committee Kenya Bureau of Standards, Nairobi, Kenya  Participate in the development of standards for the protection of information and ICT. This includes generic methods, techniques, and guidelines to address both security and privacy aspects. March 2024 - Current Multistakeholder Advisory Group (Volunteer) The Kenya Internet Governance Forum (IGF) | 2024, Nairobi, Kenya  Develop the detailed programme of the IGF meeting, including the identification of themes, taking into account the inputs of all relevant stakeholders.  Determine how best to plan, organize, and facilitate the annual IGF meeting.  Coordinate panels and provide support and guidance to panelists, moderators, and speakers at the meeting.  Promote the work of the IGF among all stakeholders and foster multistakeholder participation and collaboration.  Engage in outreach communication to the wider community and bring other networks related to Internet governance into the discussions and planning.  Implemented e-learning system to streamline staff and partner training requirements.  Managed information security for CASIO Middle East & Africa subsidiary.  As a Steering Committee Member | Swift Freight International LLC | United Arab Emirates I represented Swift Freight International in a sale of business and systems split project between Swift Freight International LLC and Barloworld Logistics covering Africa and Asia regions. I implemented IT infrastructure in new offices and ensured business continuity during the process.  As Chairman Board of Directors at Sunset Boulevard Management Company Phase One Ltd, I turned around Sunset Boulevard Estate from decline, rebuilt the infrastructure, increased revenue collections from shareholders and reduced outstanding debt for service charge by KES 1.3 million in one year. AFFILIATIONS  2009: Cisco Certified Network Associate – CISCO ID: CSCO-  2023 – Software Safety Standard Panel  2023 - Artificial Intelligence - Working Group Contributor CUSTOM SECTION  National Expert | ICT Technical Committee | Information security, cyber security and privacy protection | Kenya Bureau of Standards | 2024  Multistakeholder Advisory Group | The Kenya Internet Governance Forum (IGF) | 2024  Private Instructor & IT Mentor | United Arab Emirates, Kenya - from 2016 to-date.  Information Security Personnel | CASIO Middle East FZE | United Arab Emirates | 2016 - 2019  Project Steering Committee Member | Swift Freight International LLC | United Arab Emirates | 2010 - 2011 WEBSITES, PORTFOLIOS AND  Explore new fundraising opportunities for contributions to support the event.  Identify emerging Internet governance issues and other areas in need of discussion, research or recommendation. February 2020 - December 2022 Chairman, Board of Directors Sunset Boulevard Management Company Phase 1 LTD, Kenya  Turned around Sunset Boulevard Estate from decline and rebuild the infrastructure  Streamlined operations by outsourcing cleaning, gardening, and landscaping services  Introduced performance-based contracts for the estate management company and other critical service providers  Increased revenue collections from shareholders and reduced outstanding debt for service charge by KES 1.3 million in one year  Improved reporting by introducing periodic reports to shareholders. November 2013 - October 2019 IT Manager Casio Middle East FZE, United Arab Emirates  Key Achievements: Implemented CASIO global IT Governance and information security policy in CASIO Middle East & Africa subsidiary to ensure business continuity and minimize operational damage from security threats  Implemented employee information security awareness programs to protect company's information security assets  Appointed Information Security Personnel for CASIO Middle East & Africa region.  Implemented CRM system making CASIO Middle East the first subsidiary in the CASIO group to implement and utilize CRM to improve relationships and interactions with customers.  Implemented eStar application for Purchase, Sales & Inventory (PSI) planning and management system to strengthen the coordination between the team and head office.  Implemented Powerpivot business intelligence system to improve data analysis and reporting by the Supply Chain team.  Optimized network security by implementing additional firewall functions to fortify and mitigate against universal cyber threats.  Implemented JD Edwards ERP, IBM Table Manager 1 (TM1) and Cognos Viewer to automate accounts, supply chain and sales process while improving data analysis and visualization.  Implemented e-learning system to streamline staff and partner training requirements.  Closely managed department budgets and forecasts to optimise IT services against financial targets.  Governed all levels of IT compliance, ensuring thorough data security and GDPR operations.  Developed and implemented effective IT strategy to meet company infrastructure demands.  Handled regional cybersecurity, regularly reviewing and upgrading measures through bespoke improvement programmes. Responsibilities:  Prepared and managed IT budget for the Middle East and Africa region.  Effectively manage software, network, and cloud infrastructure.  Managed and recommended architectural improvements, design, and integration solutions to optimize systems performance and improve business processes. Managed IT projects together with all involved internal and external stakeholders during design, implementation, and transition phase.  Managed information security for CASIO Middle East & Africa subsidiary PROFILES https://www.linkedin.com/in/kivotoj/ TRAINING  PrivacyOps Academy Certified (Data Privacy Laws, Concepts, and PrivacyOps) - 2023  Strategic Thinking & Planning, United Arab Emirates– 2015  Advanced Project Management, United Arab Emirates– 2013  Elementary to Freight Forwarding, United Arab Emirates– 2009  Cisco Certified Network Associate (6 months Cisco Academy Program), Kenya– 2004 LANGUAGES April 2016 - October 2019 Information Security Personnel Casio Midde East FZE, Dubai, United Arab Emirates  Safeguarded CASIO Middle East Information assets against internal and external attacks.  Implemented CASIO Global IT policy in the Middle East & Africa subsidiary.  Introduced employee information security awareness training.  Upgraded system software and hardware regularly to defend against emerging threats and maintain performance.  Devised and enforced ICT policies to keep risk low and achieve performance benchmarks whilst operating within scheduling and budget targets.  Controlled user access to minimise security risks and track activities.  Designed data recovery processes for emergencies, data theft or system malfunctions. Swahili: First Language English: Proficient C2 November 2010 - March 2013 Group IT Manager Swift Freight International LLC, United Arab Emirates, United Arab Emirates  Key Achievements: A member of the main steering committee in a business and systems split project between Swift Freight International LLC and Barloworld Logistics with a budget of $1.5 million. The project objective was to split business and systems without disruption of business operations  Implemented Wide Area Network in China connecting Swift Freight International offices in Yiwu, Shanghai, Beijing, and Shenzhen to a data center in Guangzhou  Implemented and trained eFreight ERP Suite to users in China offices which streamlined freight operations and management  Implemented e-freight Suite ERP in Dubai connecting to Africa and China servers for intercompany data replication  Introduced cloud computing and migrated on premise email services to cloud hosted platform facilitating access from multiple devices.  Ensured IT licenses were consistently managed and updated for continued company compliance.  Coordinated resources to deliver excellent business and customer services.  Introduced cloud computing and migrated on premise email services to cloud hosted platform facilitating access from multiple devices. Responsibilities:  In charge of the Corporate IT office supporting Swift Freight International LLC offices in Asia and Africa regions.  Created Swift Freight IT management portfolio, provided strategic direction and planning of IT systems for the group.  Managed group IT staff recruitment and training.  Planned and managed projects, systems, networks, application upgrade and support.  In charge of group IT & ERP training for end users and regional administrators. Managed corporate IT budget to strengthen IT infrastructure through implementing new technologies.  Implemented disaster recovery and business continuity plans, change management and network security.  Ensured network, system, data availability and integrity through preventative maintenance and upgrades. December 2010 - May 2011 Steering Commitee Member Swift Freight International LLC, Dubai, United Arab Emirates  Represented Swift Freight International in a 6-month sale of business and systems split project between Swift Freight International LLC and Barloworld Logistics covering Africa and Asia regions.  Implemented IT infrastructure in new offices and ensured business continuity during the sale of business and systems split process. April 2007 - October 2010 Regional IT Administrator – Africa Swift Freight International LLC, Kenya  Key Achievements: Implemented Wide Area Network connecting Swift Freight International offices in Africa to a data center in Nairobi Kenya  Implemented custom made ERP eFreight Suite in Africa offices with data replication to UAE and China servers for real time intercompany data replication  Implemented Citrix server to enhance ERP application access through the wide area network  Organized and managed IT & ERP training for all Swift Freight International offices in Africa. Responsibilities:  Managed Swift Freight International IT system in Africa.  Planned and implemented business continuity and disaster recovery plans, asset management and resource allocation for the Africa region.  Administered and supported the ERP servers, Citrix server, infrastructures, networks, securities, Lotus Notes/Domino, ERP, internet.  Managed IT projects, annual IT budgets and systems reports for the Africa region.  Evaluated latest innovations and adopted cost-effective, useful solutions. Optimized system security and performance with proactive changes. Worked with users to determine areas in need of improvement. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.  Collaborated closely with other managers to smooth and improve office operations. August 2016 - Current Private Instructor & IT Mentor Self Employed, Dubai, Nairobi, United Arab Emirates, Kenya  Training and coaching students from different regions – Cisco Certified Network Associate & Fortinet.  Guiding IT practitioners on standards and best industry practices in IT operations, Information Security, Computer Networks and Security. . EDUCATION 2014 Master of Science Computer Network Management Middlesex University, Dubai, United Arab Emirates 2009 Cisco Certified Network Associate African Advanced Level Telecommunication Institute, Nairobi, Kenya 1998 Bachelor of Science International Business Administration United States International University - Africa, Nairobi, Kenya PROJECTS CCTV implementation project, Daystar University, Nairobi, Kenya 2024 CRM system implementation to improve customer engagement, CASIO Middle East & Africa, Dubai, United Arab emirates – 2019. eStar and PowerPivot business intelligence systems for Supply Chain Management, CASIO Middle East FZE – 2019. Information Security Improvement Project - Implementation of Active Directory Services, McAfee ePO Server, Windows Update Server, Fortinet firewall & Synology backup system, CASIO Middle East – 2018. JD Edwards ERP Tax module implementation, CASIO Middle East FZE, 2018. E- Learning system, CASIO Middle East - 2015/16 JD Edwards ERP, IBM Cognos Business Intelligence system implementation, CASIO Middle East, Dubai, United Arab Emirates – 2014. Email migration from on premise to cloud infrastructure, Swift Freight International LLC – 2011. Business and Systems split, Swift Freight International LLC & Barloworld Logistics, 2010 - 2011. Wide Area Network and ERP implementation in China (Guangzhou, Yiwu, Shanghai, Beijing and Shenzhen) Swift Freight International LLC, 2011. Wide Area Network and ERP Implementation in East, Central & West Africa, Swift Freight International LLC, 2007 – 2008.