Johns Stephen Xavier

Profile: Johns Stephen Xavier-- OBJECTIVE Obtain a challenging position in leading multinational companies, hotels, and hospitals where I can demonstrate my professional skills and help the organization achieve its goals; thus, developing new values and growing along with the firm… EXPERIENCE ❖ Front office manager from 2014 to 2020 Year in Gulf oasis hotel apartments – Tecom, Dubai-UAE ❖ Worked as Front Office Administration in Coral Al Khoory hotel apartment, Al Barsha 1, Dubai, from- ❖ Worked in hospitality Two-years In Delmon Hotel Four Star Hotel, Al Rigga, Dubai, Front Office Receptionist Cum Night Auditor, From jan-2010 To Dec-2011, ❖ Worked as an administrative officer In Golden care polyclinic Dubai International City- ❖ Worked in Hotel Highland Park, As Guest service agent with Cashiering cum Night auditor from-, Trivandrum, Kerala India EDUCATION ADDRESS Flat 204, Dr. Malik Building, Deira Dubai, UAE. PHONE - ❖ Diploma in OT Anesthesia Technology- In Kerala Institute of Medical Sciences, In Trivandrum capital city in Kerala, India, from-. ❖ BSc. Chemistry Graduated from Kerala university from-. ❖ Higher Secondary School passed from convent School, Kerala,March 2002. ❖ Secondary School passed from high school, Kerala, Mar 2000. EMAIL: - • Dedicated team worker. • Good Communication. • Adaptability. • Optimistic, aspiring. • Self-motivated and hard Working. • Leadership Quality JOB DESCRIPTION ❖ All front-office personnel are trained, cross-trained, and retrained. ❖ Participates in the hiring of front-office staff. (Guest Service Agent, Reservation Agent, Housekeeping Staff including Securities.) ❖ Schedules the front office staff duties. ❖ Supervises workload during shifts and evaluates the job performance of each front office employee. ❖ Maintains working relationships with all departments and communicates with them to ensure the day-to-day operations. Trainings via & certified in UAE: First Aid BLS (Basic Life Support) Trained & Certified in UAE well experienced cardiac resuscitation. Fire Fighting Trained & Certified in Dubai. ISO- quality control certified in Dubai, UAE. Dubai Municipality approved HACCP Standards, Training Completed. Disability awareness training completed and certified. Cultural Awareness training completed and certified. Where I am Suitable: Hotel Manager, Front Office Manager, Assistant Front Office Manager, Reservation Manager, Revenue Manager, Duty Manager, Admin Manager ❖ Keeps custody of the master key in the entire premises. Verifies that appropriate room status information is kept and communicated accordingly with the management. ❖ Quickly, efficiently, and courteously resolves Guest/visitor issues. I've also gotten a few compliments on it. ❖ Event planning, Group requirements are maintained, monitored, and prepared. Information is delivered in an acceptable manner. ❖ Examines and fills out a credit limit report. Works within the hotel annual budget. ❖ Receives information’s from various departments and relays important details to the management. ❖ At the end of each shift, checks cashiers in and out and validates banks and deposits. All cash-handling, check-cashing, and credit procedures are strictly enforced. ❖ Conducts regular meetings, including daily briefings for frontoffice staff. ❖ At all times, we wear the proper outfit. All front-desk personnel are required to always wear correct uniforms. ❖ Maintains the hotel's service promise. Prepare performance reports for hotel employees. It could help with their evaluation. ❖ Review status daily to maximize room revenue and occupancy. Analyze rate variance, keep an eye on the credit record, city ledger, and keep a tight eye on the daily house count. as well as daily check on the status of the house sales, via flash report/revenue report. ❖ Produce a report for the owners that includes a revenue forecast for the upcoming quarter, half-year, and year. ❖ Keep an eye on high-balance tenants and take appropriate action. Some matters will be addressed on the premises, while others will be handled through the police station and then escalated through legal offices. ❖ Ensure that all hotel policies and house rules and Sop's are followed. ❖ All components of the Front Office computer system must be operational, including software maintenance, report generating and analysis, and basic configuration modifications. ❖ Prepare revenue and occupancy forecasts report, as well as a competition comparison chart. ❖ Conduct a sales audit of all shops and branches in smallest in detailed. ❖ Ensure logging and delivery of all messages, packages, and mail ina timely and professional manner. ❖ Organizing annual vacations, leave salaries, and gratuities for employees in accordance with UAE labor regulations. ❖ In-house death handling all paperwork in collaboration with both nations consulates to ensure safe return to home country, (liability, police case, blacklisting, correct visa cancellation, death certificate issue, bank coordination, and more.) ❖ Training for the Bomb Threat Action Plan has been completed. ❖ The fire and safety training mop drill has been completed. ❖ Coordinating with UAE government authorities to complete all ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ employment visa needs and act appropriately. Every year, I will renew the hotel business licenses with DED (Dubai Economic Development) and DTCM (Department of Tourism and Commerce Marketing). Ensure that all employees are attentive, friendly, helpful, and courteous to all guests, managers, and coworkers always. Keep track of all V.I.P.'s special guests and requests. Maintain required stock levels of all front-office and stationary supplies. Review night audit and examines daily front-office operations and activities. Along with the GM, play a vital role in procurement, negotiating with suppliers for bulk purchases for hotel. Daily, go over the front office logbook and guest feedback questionnaires, make the possible changes accordingly. Maintain a well-organized and thorough file system that includes receipts, vouchers, timetables, forecasts, reports, and tracking logs. DTCM Daily Reports, TED Fee Reports, as well as strong connections with the Police and CID departments, to submit the guest checked in and out reports on time. DECLARATION: I hereby certify that all of the information provided above is true and correct. Currently, I am looking for a job that requires the above-mentioned set of talents as well as my knowledge; please consider this and provide me a position that requires the abovementioned set of skills; thank you. Submitted By: Johns Stephen Xavier