ABOUT
Being in the BPO industry for several years taught me how to meet and exceed each clients’ and
customers’ expectations with quality and efficient work. I have assisted all types of customers in all
types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading
the word of your business to these loyal patrons is of the utmost importance in every company.
PROFESSIONAL SKILLS
Customer-oriented
Strong client relations
Fluent in English
Organized
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strategic sales knowledge
Credit card processing
Basic media literacy
PERSONAL SKILLS
Creative spirit
Reliable and professional
Time management
Team player
Fast learner
Motivated
CONTACT
-
--live:anchetajohnry_1
Davao City, PH 8000
SOCIAL
instagram.com/jan008kp/
facebook.com/jan008kp/
WORK EXPERIENCE
TEAM MANAGER
Next Quote Administrative Support Services | November 2020 - March 2023
•
Lead and managed cross-functional teams, including setting goals, assigning tasks, and monitoring
progress.
•
Communicated project status, progress, and any issues to clients/partners.
•
Continuously monitored and evaluated team performance and provided feedback to team
members.
•
Developed and maintained strong relationships with clients and team members.
QUALITY ASSURANCE ANALYST
CNM BPO Solutions| June 2018 - October 2020
•
Listened to call recordings and provide insight and solutions to operational management to
maximize lead conversion and customer satisfaction
•
Collaborated with department heads to identify areas for improvement and implement changes.
ESCALATION SPECIALIST
CNM BPO Solutions| February 2016 - June 2018
•
Guided customers through menus while demonstrating thorough knowledge of the food,
beverages and ingredients.
•
Resolved delivery issues and customer concerns fast while ensuring efficiency
ACCOUNT ASSOCIATE
VXI Holdings B.V | June 2014 - Feb 2016
•
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
•
Handled all customer relations issues in a gracious manner and in accordance with company
policies.
•
Determined customer needs by asking relevant questions and listening actively to the
responses.
TECHNICAL SUPPORT EXPERT
Synnex Concentrix Corporation| Aug 2013 - June 2014
•
Answered an average of 60 calls per day by addressing customer inquiries, solving technical
problems, and providing new product information.
•
Described products to customers and accurately explained details and care of merchandise.
•
Provided an elevated customer experience to generate a loyal clientele.
EDUCATION
BACHELOR OF SCIENCE IN DEVELOPMENT COMMUNICATION
Major in Community Broadcasting
University of Southern Mindanao | 2013
