JOHNRHEY ICAONAPO
CUSTOMER SERVICE REPRESENTATIVE
PROFILE
Dedicated and personable Customer Service Representative with almost 2
years of experience in delivering exceptional customer service and support.
Adept at handling customer inquiries, resolving issues, and ensuring customer
satisfaction. Strong communication and problem-solving skills with a proven
ability to work effectively in a fast-paced environment.
CONTACT
--Zamora St. Poblacion 1,
Dauin Negros Oriental
Philippine
EDUCATION
2021 - 2024
NEGROS ORIENTAL STATE
UNIVERSITY
Bachelor Of Science In
Information Technology
(undergraduate 3rd year
Level)
2006 - 2010
Pinan Nationl High School
(Secondary School)
2001 - 2006
Dauin Elementary School
(Primary School)
SKILLS
Effective Communication
Problem-Solving
Teamwork
Time Management
Adaptability
Positive Attitude
Critical Thinking
LANGUAGES
WORK EXPERIENCE
Visaya VKPO
Retrieval Specialist Health Care Account
Outreach Coordinator
Retrieve medical records promptly and accurately upon request.
Maintain strict confidentiality and adhere to HIPAA regulations and
other privacy laws.
Qualfon
Health Care Account
Customer Service Representative
-
Showing genuine concern and understanding for patients' physical
and emotional needs.
Providing comfort and reassurance to patients and their families.
Actively listening to patients' concerns and questions.
Tanjay Outsourcing Technology Inc.
Hotel Reservation
Customer Service Representative
2022
Answer reservation inquiries quickly.
Provide instant confirmation of bookings.
Have detailed knowledge of room types, rates, amenities, and hotel
policies.
Provide comprehensive details about the booking, including the total
cost, cancellation policy, and any additional charges.
Offer solutions when guests need to make changes to their
reservations.
SPI (Inspiro)
Retail Account
Customer Service Representative
2018
Greet customers with a friendly and welcoming attitude.
Treat all customers with respect and courtesy, regardless of the
situation.
Pay full attention to customers’ needs and preferences.
Handle difficult customers with patience and professionalism.
REFERENCE
EARL GUEN PADAYAO
English (Fluent)
Tagalog (Fluent)
Bisaya (Fluent)
2024
Philosophy instructor (Norsu)
Juris Doctor IV (SU)
Phone: -
Email :-
