Johnrey Betonio

Johnrey Betonio Executive Virtual Assistant SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS Leadership & Mentorship Expertise in Subject Matter Problem-Solving & Critical Thinking E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Èǹtry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. EDUCATION WORK EXPERIENCES Subject Matter Expert | Flatworld Solutions - Advanced Issue Resolution: Handle escalated customer emails that require in-depth knowledge and problemsolving. Quality Assurance: Review and improve email responses to ensure accuracy, professionalism, and adherence to company policies. Process & Policy Expertise: Provide guidance on company procedures, policies, and best practices. Training & Support: Assist new agents by sharing knowledge, answering questions, and helping with difficult cases. Efficiency & Accuracy: Ensure timely and effective responses while maintaining clear, well-structured communication. Collaboration: Work with different departments (billing, technical support, etc.) to resolve customer issues efficiently. Customer Service | VXI Global Solutions 2022 - 2023 University Of Mindanao Bachelor of Science in Civil Engineering- CONTACT --Davao City Customer Retention: Handle calls from customers wanting to cancel and find solutions to keep them. Sales & Offers: Recommend better plans, upgrades, and discounts. Billing Help: Assist with payments, disputes, and plan details. Tech Support: Troubleshoot service issues and connect customers to advanced support if needed. System Use: Update accounts, apply promotions, and keep records.