Johnrei Santinni E. Soriano
Technical Support Professional
592 Tiongco Subd. Brgy. Tagapo,
City of Sta. Rosa, Laguna 4026
--
EXPERIENCE
Concentrix, Eastwood, Quezon City - Sr. Advisor, Level 3
July 2014 - December 2017
●
●
●
●
●
HTC Support (smartphone and virtual reality)
Started as Tier 1 support
Phone and chat support
Vive - Escalations
Advanced troubleshooting
Sutherland Global Services, Carmona - Technical Support
Representative
June 2013 - July 2014
●
●
●
●
BlackBerry Technical Support
Phone and email support
Supported 3 LOB’s (line of business)
Advanced troubleshooting
Teletech - Customer Support Representative
April 2013 - June 2013
●
●
●
T-Mobile (Prepaid)
Basic troubleshooting and billing
Changes in account
EDUCATION
San Pedro College of Business Administration - Bachelor of Science in
Psychology
Year- (4th year undergraduate)
Colegio de Santa Rosa de Lima Inc. - Santa Rosa City, Laguna
Year-
Saint Louis School Center - Baguio City
Year-
Saint Louis University Laboratory Elementary School - Baguio City
Year-
SKILLS
● Excellent written and verbal communication skills.
● Confident, articulate, and professional speaking abilities (and
experience)
● Excellent presentation and negotiation skills.
