Johnny Crow
Writer, Editor, Producer
Las Vegas, NV 89121-
Seeking a position in the field of writing, editing or even a research position for a firm or company that
needs assistance with written media. I have excellent writing and editing skills and have worked in
both team and independent environments. A degree in communications and several years working
independently and at in-house positions for online and in print publications gives me a broader
knowledge base and flexibility. A strong background in IT and an ease of learning technology keeps me
up to date on software technology and target audiences.
Authorized to work in the US for any employer
Work Experience
Creative Producer
Crafty Fellows LLC - Las Vegas, NV
January 2018 to Present
Creative Producer, writer, and editor for the company, specifically for streaming and video content.
Co-host and producer for a weekly talk show. Writer and editor for several broadcasts and company
content. Handle my scheduling and retain independent control of personal content. Use a variety of
social media platforms to advertise, post, and engage audiences. Telecommute for 80% of work, onsite 20%.
Writer / Editor / Researcher
Freelance; J.D. Crow - Las Vegas, NV
January 2004 to Present
Manage small business for writing, editing, and research.
Writing examples include restaurant reviews, movie reviews, articles relating to technology, society,
romance, current events, politics, etc. Editing examples include screenplay shorts, essays, research
papers, short stories, etc. The majority of work done via telecommuting; both professional and
domestic work. Edited grammar, spelling, punctuation, and flow. Research examples include
Historical, and Biographical data ( e.g. High Stakes Game: Las Vegas Novel 1 by Jeff Mariotte, Listed in
acknowledgments).
Call Center Representative II
24-7 Intouch - Las Vegas, NV
November 2018 to April 2019
Serve as a Guest Service Representative II to a dedicated client. I offer support to customers for
orders processed, shipping issues, gift card issues, web navigation, program questions. I utilize several
systems and databases across multiple platforms, write detailed reports, communicate with company
and client leaders daily through various channels.
I also assist with floor support for CSRs, handle escalation calls and emails and monitor agents handle
times, etc.
I also work as a Training Assistant for new hire classes both in class and during on the job training
(abay). This includes group and individualized training, mentoring, and coaching.
Content Writer and Editor
Website Management Systems - Las Vegas, NV
July 2017 to September 2017
Two-month contract to write custom web content for various clients, specializing in real estate, blogs,
home-based businesses and more. Edited previous work to update or improve existing content.
Inputting keywords and terms to generate quality SEO rankings. Created custom client profiles and
web copy design to improve web visibility and search rankings. Wrote custom blogs, comments, etc.
for online rating management (ORM) system for multiple clients.
Federal Officer
Department of Homeland Security/Transportation Security Administration - Las Vegas, NV
January 2011 to August 2016
Provided security and protection of air travelers, airports, and aircraft courteously and professionally.
Responded to critical security incidents and applying SOP and critical thinking to minimize loss of
life and damage to property. Gathered, analyzed, and evaluated a variety of data from available
sources to make risk threat assessments. Occasional acted as lead or as coach, facilitator, and
negotiator among team members. On the job trainer (OJT) and mentor. Trained new hires and Officers
or Supervisors returning to duty.
Staff Writer/Editor
American Memorabilia - Las Vegas, NV
May 2006 to March 2009
Examined and wrote detailed descriptions of memorabilia (AP Style). Main areas of writing:
entertainment, political, vintage toys, comics, and music. Copy-edited catalog and Internet listings
for grammar, spelling, and layout. Researched history, provenance, and other data about items and
wrote technical details as well as imaginative and eye-catching descriptions to help with sales. Plan,
coordinate, or edit content of material for publication.
Education
Associates of Arts (AA) in Communication
CSN - Las Vegas, NV
2014 to 2016
High school or equivalent in NJROTC, Comp. Sci, Debate
Chaparral High School Las Vegas - Las Vegas, NV
1997 to 2001
Skills
Microsoft Office (10+ years), Customer Service (10+ years), Technical Support (10+ years), Writing
(10+ years), Editing (10+ years), Research and Analysis (10+ years), Management (8 years), Security
(8 years), IT Software and Hardware (10+ years), X-Ray Inspection (Cargo, etc) (6 years), Call Center,
CSR, Social Media Marketing, Microsoft Excel, Microsoft Word, Marketing
Links
https://www.clippings.me/jdcrow
https://www.craftyfellows.net/johnny-crow
Awards
Federal Security Director Challenge Coin
October 2014
Awarded the FSD Challenge Coin for year long excellence and having the highest annual performance
review (out of 1,134).
Regional Excellence Award
April 2015
Awarded for my work in the Joint Awards Committee at McCarran Intl. as part of a 3 person team we
developed and ran an awards program for all personnel, uniformed and administration. Our program
was considered the best in the Western Region and has since been introduced to several other airports
including Reno, Elko, Denver and several other smaller airports.
Certifications/Licenses
Micro Expression Training Tools (METT)
2012 to Present
Micro Expression Training (Paulekman.com)
Conflict Management Essentials
2011 to Present
CPR/First Aid
October 2010 to October 2011
Defensive Driving
2008 to Present
Defensive Driving and Road Safety Course
Typing Certificate 45 WPM
February 2016 to Present
Learn2Type Certificate for 45 WPM 98% accuracy.
Assessments
Written Communication — Proficient
May 2019
Measures a candidate's ability to convey written information using proper grammar rules.
Full results: https://share.indeedassessments.com/share_assignment/nnqf0x-o3mjewm-q
Basic Computer Skills: PC — Expert
May 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and
troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/spdia2yrwzxc5kgy
Email — Highly Proficient
August 2019
Measures a candidate’s ability to effectively compose and organize email messages.
Full results: https://share.indeedassessments.com/share_assignment/x346-h0iqadkw5nw
Social Media — Proficient
August 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation.
Full results: https://share.indeedassessments.com/share_assignment/tayicyhxnv1q2-kl
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
