Johnmor Camiling

Johnmor Camiling Email:- Mobile: (+63) 947 Address: Taguig, Philippines - I am a highly skilled virtual assistant with over 5 years of extensive experience in many areas such as HR Processes, Business Operations, Business Process Optimization, Data Entry, Web Research, IT Processes, CRM Administration, and so on. My skill set, combined with experience, dedication, and flexibility, make me a substantially valuable and beneficial asset. Experience HR & Operations Manager at Pro Brother’s Concrete (July 2022 – April 2024) Spearheaded recruitment strategies, improving the process for digital marketing roles (SEO Specialists, Web Developers) by reducing time-to-fill by 20% through talent mapping and data-driven insights. Led employee relations initiatives, resolving conflicts and fostering a positive work environment, improving overall employee satisfaction and retention. Conducted regular performance evaluations and guided employee development with personalized career strategies, resulting in optimized performance across departments. Johnmor Camiling 1 Ensured compliance with all labor laws and HR regulations, maintaining organizational adherence to relevant standards. Designed and delivered training programs aimed at upskilling employees, supporting career growth, and meeting department objectives. Managed compensation and benefits programs, including overseeing payroll processing, ensuring accuracy, and improving the benefits package offered to staff. Collaborated with senior management to provide strategic reports and insights, facilitating performance optimization and decision-making processes. Service Consultant & Administrator at SimCorp (July 2021 – July 2022) Led the sourcing and networking to build a high-quality pipeline of digital marketing candidates, including SEO specialists, web developers, and content writers. Managed executive search processes for top-ranking positions to ensure they upheld organizational objectives and client expectations. Administered service-related tasks and maintained databases to ensure quality standards were maintained in service delivery. Trained the client in how to use the service and best practices, therefore enhancing user satisfaction and efficiency of service. Johnmor Camiling 2 Integrated Service improvements based on Feedbacks and Best Practices, translation in CSAT increased by 10%. IT Helpdesk Team Lead at Webhelp (January 2018 – July 2021) I coordinated the day-to-day operations of the IT helpdesk team and provided support and guidance to the team. Managed the CRM system, follow-up of leads, enhanced customer engagement, and support strategies. Designed and implemented cultural fit-targeted recruitment strategies and pitch materials in pursuit of successful hires in Digital Marketing, which was actualized when a 15% increase in successful hires was achieved. Regularly held team meetings and training to have them align with the departmental goals. Monitored help desk performance metrics and prepared the findings in a report to show areas that needed improvement. L2 Technical Support at Teletech (TELSTRA) (April 2016 – December 2016) Provided technical support to deal with Internet-related concepts as well as troubleshooting connectivity, hardware, and software issues. Set up and configured routers, modems, and other network devices; helped customers when needed, fine-tuning to ensure performance and troubleshooting if needed. Johnmor Camiling 3 Created documentation of the customer interactions and the solutions in the system to ensure accuracy of service provided. Cross-functionally worked with teams to address the most complex technical issues substantially at minimum time and satisfaction of all customer needs. L3 Technical Support at SPi Global Makati (May 2015 February 2016) Addressed complex problems involving internet and cable issues of customers with quick and accurate responses. Guided and supported junior technicians in technical troubleshooting methods to ensure the quality of service. Developed and maintained technical documentation that the team could refer to in order to enhance the effectiveness of troubleshooting. Customer Support at Convergys Philippines (November 2014 – May 2015) Attended customer queries about mobile services, plans, and billing inquiries with courtesy and professionalism. Troubleshoot issues related to mobile devices to ensure customer satisfaction and that the service level agreements were met. Maintained accurate records of customer interactions and transactions, ensuring quality and company compliance. Johnmor Camiling 4 Education Bachelor’s Degree, Mapua University (2012 - 2018) Specialized in Psychology and graduated with high distinction. Projects HR Policy Enhancement Project (2024) Developed and implemented HR policies that aligned with company goals, enhancing workforce productivity by 20%. HR Recruitment Process Enhancement Project (2024) Developed an automated Applicant Tracking System (ATS) and Performance Bonus Tracker enhancing the work efficiency of both the management and HR team. Skills Technical Expertise: Hardware, Software, and Network Management Security, Installation, and Maintenance Microsoft Windows Server & Operating Systems Microsoft Office & Office 365, Google Suite VMware, Hyper-V, Remote Desktop Tools Active Directory & Azure AD SQL Software Proficiency: Notion, Google Workspace, Microsoft 365 Salesforce, Dayforce, Workday Johnmor Camiling 5 ServiceNow, JIRA ITIL Foundation Management & Operations: Senior Operations Technical Personnel People Management Time Management Cybersecurity Communication: Fluent in English (C1 Proficiency) Training & Certifications Certified Tech Training, SPi Global, Makati (September 2015) Senior Operations Technical Personnel training, ATOS, Pasay (September 2019) Unified Service Desk training, SimCorp, Denmark (July 2021) Salesforce training, SimCorp, Denmark (July 2021) SCDaaS training, SimCorp, Denmark (September 2021) AZURE training, SimCorp, Denmark (September 2021) ITIL Foundation, SimCorp, Denmark (October 2021) SQL training, SimCorp, Denmark (December 2021) Dayforce Implementation Training, Ceridian, Quezon City (September 2022) Attention to detail & Time Management, TestDome (September 2024) Johnmor Camiling 6