Johnmor Camiling
Email:-Address: Taguig, Philippines
Mobile: (-
A certified Lean Six Sigma Black Belt and a highly skilled consultant with over 5 years of
extensive experience in many areas such as HR Processes, Business Operations, Process
Optimization, Data Entry, Web Research, IT Processes, CRM Administration, and many
more. My skill set, combined with experience, dedication, and flexibility, make me a
substantially valuable and beneficial asset.
Experience
Independent Contractor (July 2020 – Present)
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Led process improvement initiatives using Lean Six Sigma
methodologies, achieving measurable improvements in efficiency,
quality, and cost reduction across client organizations.
Partnered with executives and cross-functional teams to design,
implement, and sustain operational excellence programs, ensuring
alignment with corporate strategy and compliance standards.
Directed DMAIC, Kaizen, and value stream mapping projects,
reducing cycle times, eliminating defects, and improving customer
satisfaction scores.
Developed and deployed metrics, KPIs, and dashboards to track
performance, enhance accountability, and enable data-driven
decision making.
Consulted for Fortune 500 clients and high-growth startups, providing
solutions in process optimization, risk management, recruitment
operations, and SaaS implementation.
Designed pay structures, incentive systems, and performance
management frameworks that improved workforce engagement
and productivity.
Delivered training and coaching to leadership teams and staff,
building internal capability in Lean Six Sigma tools, change
management, and continuous improvement culture.
Produced standard operating procedures (SOPs), proposals, and
client documentation tailored to diverse industries, ensuring
professional compliance and scalability.
HR & Operations Specialist at CEO Concierge (November 2024 – Present)
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Managed payroll processes, including batch creation and
finalization, ensuring accuracy and compliance with client
requirements.
Administered benefit technology platforms by troubleshooting,
maintaining enrollment systems, and preparing benefit summaries
and compensation statements.
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Coordinated leave management, processing paperwork for
employees and carriers, and ensuring timely submission.
Developed medical renewal and pricing grids, as well as pre-renewal
surveys to support client benefit renewals.
Oversaw invoice creation, tracking, and updates in QuickBooks
Online, ensuring billing accuracy for services rendered.
Conducted training sessions by setting up, launching, and reporting
on client-specific learning modules.
Designed and maintained marketing collateral, including brochures,
social media campaigns, and email initiatives.
HR & Operations Manager at PB Concrete (September 2023 – September 2024)
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Spearheaded the development of strategies to enhance the
recruitment process for digital marketing jobs, such as SEO Specialists
and Web Developers, by 20% through talent mapping and datadriven insight.
Led employee relations initiatives by dealing with conflicts and
assuring a positive working environment that improved overall
employee satisfaction and retention.
Ensured regular performance reviews were held, guided employee
development supported by personalized career strategies to make
sure that performance was optimized across departments.
Ensured labor laws and all HR regulations were complied with, so as
to maintain organizational conformance with relevant standards.
Designed and provided training programs focused on up-skilling
employees for career growth and meeting the departmental
objectives.
Developed and managed compensation and benefits programs;
process payroll by ensuring accuracy, with ideas for enhancement of
the benefits package offered to staff.
Assisted senior management with periodic strategic reports and
insights to help them optimize their performance and decision
making.
Service Implementation Consultant at Ceridian (July 2022 - September 2023)
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Maintained the databases, documentation, and user accounts
related to delivered services and ensured that the services delivered
were done efficiently.
Led and co-coordinated the delivery of services to high-quality
standards, ensuring service level agreements and resolution within
time.
Presented and implemented quality assurance techniques, after
which a 15% increase in accuracy of service delivery was achieved
apart from customer complaints.
Implemented enhancements in services from customer feedback
and best practices of the industry. This improved client satisfaction.
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Provided critical incident support outside normal hours to help
reduce service downtime.
Spearheaded the hiring and interview process for the technical
position, recruited technically qualified professionals with proper
consideration to cultural fit in order to reduce employee turnover by
20%.
Service Consultant & Administrator at SimCorp (July 2021 – July 2022)
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Analyzed the needs of clients and offered service solutions to meet
their needs, thus helping to increase client satisfaction.
Liaised service delivery through the monitoring of service quality,
SLAs, and the timeline for completion and ensured that it met the
standards set by the company.
Provided training on service tools and best practices within the area
of responsibility, with the result of enhanced efficiency.
Ensured continuous service improvement based on user feedback
and best practices in the industry, hence ensuring that all processes
were optimized.
Administered and configured software, tools, or systems related to
services at optimal levels.
Developed and audited quality assurance strategies to improve
performance metrics in a service.
Participated in disaster recovery planning; worked with clients to
ensure business continuity during system outages and maintained
service levels.
IT Helpdesk Team Lead at Webhelp (January 2018 – July 2021)
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Conducted day-to-day operations of the IT helpdesk team, leading a
staff group of 30+ toward effective and timely delivery of customer
service.
Managed the Customer Relationship Management system, followed
up leads for better engagement of customers, and devised ways to
improve customer support.
Designed and implemented Service Level Agreements to ensure that
help desk targets were met, optimizing resolution times and service
quality.
Monitored help desk performance metrics, prepared reports, and
provided recommendations that improved processes, increasing
efficiency in service delivery by 20%.
Interviewed and recruited IT helpdesk staff, which improved the
performance of the team by 15% because of effective recruitment.
Led managed hardware support, including problem solving of PCs,
Macs, and printers to attain high levels of technical support and
customer satisfaction.
L2 Technical Support at Teletech (TELSTRA) (April 2016 – December 2016)
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Provided technical support of queries concerning internet
connectivity, hardware and software connectivity issues amongst the
Telstra customer base.
Configured routers, modems, and other network devices to peak
performance, making sure problems were solved in a timely manner.
Developed and maintained correct documentation of customer
interactions in view of observing service level agreements and
internal policies.
L3 Technical Support at SPi Global Makati (May 2015 - February 2016)
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Resolved complex internet and cable service issues, provided quick
and accurate responses to escalated situations in customer service.
Mentored junior technicians in troubleshooting and resolving
technical problems, ensuring quality delivery.
Wrote and updated the technical documentation for the team to
facilitate quicker troubleshooting.
Customer Support at Convergys Philippines (November 2014 – May 2015)
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Attended customer queries about mobile services, plans, and billing
inquiries with courtesy and professionalism.
Troubleshoot issues related to mobile devices to ensure customer
satisfaction and that the service level agreements were met.
Maintained accurate records of customer interactions and
transactions, ensuring quality and company compliance.
Education
Bachelor’s Degree, Mapua University (2012 - 2018)
Specialized in Psychology and graduated with high distinction.
Projects
HR Policy Enhancement Project (2024)
Developed and implemented HR policies that aligned with company goals, enhancing
workforce productivity by 20%.
HR Recruitment Process Enhancement Project (2024)
Developed an automated Applicant Tracking System (ATS) and Performance Bonus
Tracker enhancing the work efficiency of both the management and HR team.
Automated Leave Filing Project (2025)
Developed an automated leave filing system with minimal-to-no human intervention
needed.
Skills
Technical Expertise:
● Hardware, Software, and Network Management
● Security, Installation, and Maintenance
● Microsoft Windows Server & Operating Systems
● Microsoft Office & Office 365, Google Suite
● VMware, Hyper-V, Remote Desktop Tools
● Active Directory & Azure AD
● Disaster Recovery (DR) Planning & Implementation
● SQL
● DMAIC
Software Proficiency:
● Quickbooks, Paylocity, Employee Navigator/ EASE
● Notion, Google Workspace, Microsoft 365
● Salesforce, Dayforce, Workday
● ServiceNow, JIRA
● ITIL Foundation
● Canva, ResProAI, Constant Contact
Management & Operations:
● Team Leadership & People Management
● Performance Metrics & SLA Management
● Continuous Process Improvement
● Time Management
● Cybersecurity
● Lean Six Sigma
Communication:
● Fluent in English (C1 Proficiency)
Training & Certifications
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Certified Tech Training, SPi Global, Makati (September 2015)
Senior Operations Technical Personnel Training, ATOS, Pasay (September 2019)
Unified Service Desk Training, SimCorp, Denmark (July 2021)
Salesforce Training, SimCorp, Denmark (July 2021)
SCDaaS Training, SimCorp, Denmark (September 2021)
Disaster Recovery (DR) Training, SimCorp, Denmark (September 2021)
ITIL Foundation, SimCorp, Denmark (October 2021)
SQL Training, SimCorp, Denmark (December 2021)
Dayforce Implementation Training, Ceridian, Quezon City (September 2022)
Attention to Detail & Time Management, TestDome (September 2024)
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Microsoft Excel Beginner - Advance, Udemy (December 2024)
Lean Six Sigma Black Belt - MF-Opex (August, 2025)
Lean Six Sigma Green Belt - MF-Opex (June, 2025)
Lean Six Sigma Yellow Belt - MF-Opex (July, 2025)
Lean Six Sigma White Belt - MF-Opex (July, 2025)
