Johnica Ligaya

Johnica Ligaya Multi-Skilled VA About Me Hi there! I'm Johnica Ligaya your go-to multi-skilled Virtual Assistant. With years of experience in supporting busy professionals, I take pride in making life easier for my clients. Whether it's managing social media, designing websites, setting up online courses, or handling administrative tasks, I bring efficiency and creativity to the table. Professional Experience: Executive Assistant Pro-shield Insurance Services ( JULY 2023 - FEBRUARY 2025 ) Organizing and maintaining office operations, managing supplies, and ensuring office equipment functions properly. Entering and maintaining records in databases or filing systems, ensuring data accuracy, and managing confidential files in line with privacy policies. Handling phone calls, emails, and correspondence on behalf of the office or team, filtering important messages, and drafting responses or reports as necessary Personal Information --- CUSTOMER SERVICE REPRESENTATIVE RESULTSCX ( April 2022 - June 2023 ) Assisting customers with orders, returns, refunds, and other transactions efficiently Updating and managing customer accounts, tracking interactions, and ensuring accurate documentation. Offering guidance on how to use a product or service, educating customers, and escalating complex issues to the appropriate department when Education: Business Information Management AMA COMPUTER LEARNING CENTER Batangas City,- Marketing Supervisor / Car Insurance Agent Connext Insurance Agency (July 2019 - March 2022 ) Ensure marketing strategies align with business objectives. Assign tasks and monitor performance to ensure efficiency.. Processed contracts, handled customer inquiries, and updated CRM systems. Top 5 Skills Course Creation Website Design Funnel Building Digital Marketing SMM Certifications General Virtual Assistant Course By VA Coach with certificate Social Media Management Course By VA Coach with certificate