Johnholt Divine

JOHNHOLT DIVINE Delta, Nigeria Nigeria - --Professional Summary Dynamic and customer-focused support representative with 3 years of experience delivering exceptional service and ensuring customer satisfaction. Proven ability to resolve issues efficiently, maintain high levels of client engagement, and foster positive relationships. Adept at working in fast-paced environments, with a strong commitment to meeting and exceeding performance targets. Excellent communication, problem-solving, and time-management skills, combined with a passion for enhancing customer experiences. Skills 1. Customer Inquiry Management 2. Service Level Agreement (SLA) Adherence 3. Knowledge Base Utilization 4. Technical Issue Escalation 5. Customer Operations Enhancement 6. Cross-Department Collaboration 7. Customer Feedback Integration 8. Customer Retention and Revenue Growth Work History 02/2024 to 08/2024 Western Wood International limited Customer support representative Managed and directed inbound and outbound communication, ensuring timely responses to inquiries and maintaining high standards of customer service. Provided administrative support, which included coordinating schedules, managing correspondence, and organizing documentation, contributing to the smooth operation of the office. Assisted in the resolution of customer issues by efficiently handling initial inquiries and directing them to the appropriate departments, ensuring customer satisfaction. Maintained accurate records of customer interactions, supporting the customer service team in tracking issues and resolutions. Collaborated with various departments to ensure clear communication and seamless service delivery to clients. 01/2023 to 09/2023 Four square limited Front Desk customer Support Agent Delegated and directed agendas aimed at driving the company's profitability profile. Designed and implemented business strategies anchored to the improvement of the brand's visibility. Creating and continuously updating the customers' approach protocols while supervising their implementation to ensure customer success and impact the customer retention index, positively. Led pricing strategy and brand survey campaigns by embarking on periodic market assessments to improve the company's market share. Career Break for a Career Switch Took courses on customer support 05/2022 to 08/2022 Tantita international limited Administrative Manager Led the administrative team, overseeing daily operations and ensuring efficient workflow across the organization. Developed and implemented office policies and procedures, improving organizational efficiency and productivity. Managed schedules, correspondence, and documentation, ensuring that all administrative tasks were completed accurately and on time. Coordinated and facilitated communication between departments, promoting a cohesive and collaborative work environment. Supervised the maintenance of office facilities and equipment, ensuring a safe and functional work environment. Assisted in budget management and resource allocation, contributing to cost-effective operations. Played a key role in staff recruitment, training, and development, enhancing team performance and satisfaction. Education 2017 Bachelor of arts : Theatre Arts Delta State University Nigeria Training and Certifications DIGITAL WITCH IT SUPPORT Customer support representative Project management Lead Generation