Johnholt Divine

JOHNHOLT DIVINE Warri, Delta state Nigeria --https://www.linkedin.com/in/johnholt-divine-a9 __________________________________ Professional Summary Experienced and dedicated Customer Support Representative with over 3 years of proven expertise in providing top-notch customer service through email, live chat, and phone. Skilled in handling customer inquiries, troubleshooting, and resolving issues efficiently. Strong communicator with a passion for improving the customer experience, maintaining satisfaction, and driving retention. _________________________________ Key Skills ● Customer Relationship Management (CRM) ● Live Chat, Phone & Email SupportConflict Resolution & Problem Solving ● Troubleshooting & Technical Support ● Time Management & Multitasking ● Empathy & Active Listening ● Customer Satisfaction & Retention Strategies ● Sales Support & Upselling ● Team Collaboration ● Microsoft Office & Google Workspace __________________________________ Professional Experience Customer Support Representative Edybo international limited Remote February/2023– Present ● Respond to customer inquiries via live chat, email, and phone, providing timely and effective solutions to issues. ● Troubleshoot and resolve technical and non-technical issues, ensuring high levels of customer satisfaction. ● Manage a high volume of support tickets and escalate issues when necessary, coordinating with other departments to resolve complex problems. ● Maintain detailed records of customer interactions and transactions using CRM software to track progress and ensure follow-ups. ● Collaborate with the product and technical teams to relay customer feedback, identify pain points, and implement solutions for improving service. ● Assisted in training new team members and sharing best practices for improved customer interactions. Key Achievements ● Achieved a 98% customer satisfaction rating over the last 6 months. ● Reduced response time by 20% by optimising ticket prioritisation and workflow. Customer support representative Tantita limited Remote June/2021 – January/2023 ● Provided administrative support and responded to customer inquiries regarding products and services. ● Coordinated with various departments to ensure customer requests were handled efficiently and accurately. ● Developed and maintained client relationships by ensuring prompt and professional communication. ● Assisted in appointment setting and scheduling, ensuring customers received timely assistance. Education Bachelor Of Communication Delta State University Abraka, Nigeria February/2021 __________________________________ Certifications Digital Marketing At Digital Witch IT Support Sales And Marketing Digital Witch IT Support __________________________________ Tools & Technologies ● Zendesk, Freshdesk, HubSpot, Salesforce CRM ● LiveChat, Intercom ● Microsoft Office Suite ● Google Workspace __________________________________ Languages English (Fluent) __________________________________ References Available upon request.