Johnedel Quiaonza

I am Johnedel Quiaonza, a dedicated Virtual Assistant and Customer Service Representative with strong expertise in customer support, administrative assistance, and client relationship management. Skilled in CRM systems, negotiation, and account management, I balance technical proficiency with people-focused service.

I am proficient in Google Workplace, Microsoft Office, data entry, internet research, email and file management, as well as calendar and administrative support, ensuring smooth operations and efficiency for the teams I work with. My experience also extends to credit card support, fraud handling, and non-life/general insurance services, where I apply critical thinking, attention to detail, and conflict resolution to deliver accurate and reliable results.

In my work with insurance and client management, I provide virtual assistance for non-life insurance services and account management, supporting quote proposal preparation, customer follow-ups, and maintaining strong client relationships through prompt and effective communication. I also handle policy endorsements, cancellations, adding drivers and vehicles, payments, claims, inbound and outbound calls, and adding insured, ensuring accurate processing and client satisfaction.

As a professional, I want to be known as a reliable, resourceful, and client-focused worker who consistently demonstrates initiative, problem-solving skills, and a commitment to delivering quality service. I aim to contribute to long-term success by supporting business operations while fostering strong client relationships.