JOHNALY D. PROVIDO
Alice St. Airport Subd. Bacolod City, Philippines 6100 ·--· https://www.linkedin.com/in/johnalyprovido-3b-/
My main objective in joining your establishment is to subordinate myself to your policies and agreed to
the set responsibilities. To share my knowledge and skills in accordance with the firm directives. To work
as an instrument of progress and development.
EXPERIENCE
JAN 2018 - NOV 2021
ADMIN ASSISTANT, Regan Real Estate Inc.
Jul 2017 – DEC 2017
APPOINTMENT SETTER, WINE INVESTMENT (HOMEBASED)
OCT 2016 – JUNE 2017
CHAT SUPPORT, CONVERGYS BACOLOD
Receiving customer’s concern about their account, bills, and installation through chat.
OCT 2014 – OCT 2016
CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS BACOLOD
Receiving customer’s concern about their account, bills, and installation over the
phone.
FEB 2010 – JULY 2014
TECHNICAL SUPPORT REPRESENTATIVE, TELETECH BACOLOD
Receiving customer’s concern about their account, bills, and installation through chat.
EDUCATION
MARCH 2008
BACHELOR OF SECONDARY EDUCATION MAJOR IN MATHEMATICS,
CARLOS HILADO MEMORIAL STATE COLLEGE
APRIL 2004
DONA MONTSERRAT LOPEZ MEMORIAL HIGH SCHOOL
SKILLS
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Can do inbound/outbound calls.
Can do any admin work and can easily
adopt and understand instructions.
Ability to write and speak English fluently.
Knowledgeable in Microsoft word and excel.
Can troubleshoot windows computer.
Can type 43 words per minute.
I have a well-developed common sense and
practical ability.
ACTIVITIES
Working in customer service for over seven years helped me build confidence and thought me the
importance of customer loyalty. I Can do trouble shooting steps for windows computer. I can do work in
Microsoft office, especially word and excel. I’m mentally quick, and able to see possibilities. I have a
Well-developed common sense and practical ability. I consider my self-hardworking, reliable, honest and
cooperative.
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