JOHNA ESPER MAE ESPIRITUOSO
PROJECT MANAGER
Ras Al Kaihmah, UAE •- •-
SUMMARY
Experienced project manager with over 7 years in managing projects of diverse scopes, enhancing
collaboration between internal teams and external vendors. Directly engaged with clients to address
requests, communicate project statuses, and propose solutions to overcome challenges. Committed to
delivering superior support to align with corporate objectives and ensure top-notch outcomes.
WORK EXPERIENCE
Implementation Manager , RevolutionParts / USA(Remote)
Jan 2023 - Jan 2024
Led implementation processes per contracts, including kickoff calls.
Managed integration of payment gateways, shipping carriers, and website plugins.
Designed and built webstores, ensuring quality assurance.
Oversaw integration with supplier stores, eBay, and Amazon.
Utilized Salesforce for project staging and launch.
Ecommerce Sales Operation Analyst, Gulf Lingtop FZCO / Dubai, UAE
Sep 2021 - June 2022
Conducted comprehensive research on business trends and potential ventures.
Performed market research and conducted data analysis to support strategic decision-making.
Managed Amazon Business Account, including product listing creation, order processing, and
shipping.
Researched and evaluated potential products for sale, identifying viable opportunities.
Project Manager, NextCalibur Technology/Cathedral FZE/ Dubai,UAE
June 2020 - Sep 2021
Led client engagements and guided software development teams through project initiation and
planning phases, focusing on:
Conducting feasibility studies and case analyses.
Defining project scopes and drafting product packages.
Managing contract agreements and facilitating signings.
Collaborated closely with graphic designers, web developers, and client counterparts to design and
develop website and mobile applications.
Orchestrated system integrations, including odd feeds and third-party integrations, working alongside
software developers and client teams.
Oversaw comprehensive system integration testing and user acceptance testing phases, ensuring
alignment with project objectives and client expectations.
Provided end-to-end support for clients and development teams throughout project go-live and
ongoing system maintenance phases.
Established and maintained robust resource management processes, including onboarding and
offboarding procedures.
Managed the customer service team and served as the primary point of contact for escalations,
ensuring prompt resolution and effective communication with technical teams.
Project Control Services Analyst, Accenture / Cebu, Philippines
May 2014 - Dec 2019
Managed end-to-end resource lifecycle including onboarding, offboarding, and access requests for
ACN/Client tools.
Maintained Resource Management tracker, Project Distribution & Contact list, and executed resource
demands in Abacus/SMART tool.
Facilitated onsite enablement logistics including building access and equipment provisioning.
Oversaw time and work plan management:
Created and QA-checked initial work plans, maintained them, and managed changes.
Generated project metrics and S-curve reports, ensuring accuracy and compliance.
Managed process performance through project metrics reporting, quality reviews, and project status
reporting.
Facilitated governance calls, stage gate meetings, and action tracking.
Handled billing and invoicing processes, including LBA reports and server provisioning validation.
Coordinated logistics such as meeting room and event reservations, and food/equipment
arrangements.
Led project mobilization for time and work plan management capabilities, provisioning PWA, and
establishing work plan cycles.
Engaged in mentoring and training roles for Microsoft Project and Excel, facilitating essential trainings.
Technical Support Representative, Concentrix / Cebu, Philippines
Nov 2013 - April 2014
Provided troubleshooting support for accounting and payroll software.
Managed tax calculations, electronic tax payments, and tax form filings.
Set up payroll using Intuit Online Payroll software.
Facilitated account setup and exported preferences and charts of accounts using QuickBooks Online
Software.
Customer Service Representative, Qualfon Inc / Cebu, Philippines
April 2010 - March 2012
Assisted customers with technical issues on their cellphones.
Provided port support by assisting customers with phone number porting requests.
Acted as a Sales Support Representative, processing purchases and orders of handsets, minutes,
etc., including credit card and debit card transactions.
Handled refund processing and phone replacements for customers as a Refund Analyst.
Managed and supervised managerial and supervisory calls.
EDUCATION
Diploma in Professional Education
September 2017
Cebu Technological University
Bachelor of Science in Business Administration Major in Human
Resource Management
October 2013
Cebu Institute of Technology - University
ADDITIONAL INFORMATION
Technical Skills: Project Management, Customer Service, Microsoft Project, Microsoft Excel, JIRA,
Sales Force
Languages: English, Filipino
Certifications: Licensed Professional Teacher
