John Vincent Maspat

Work Experience

Metro Clark ICT Council (OJT)

• Web Designer
• IT Staff

GFL Systems Clark Inc

• Migration QA (Oct 2013 – Apr 2014)

• ensuring migration of domains to another server is successful;

• examine errors generated on the newly migrated domains;

• test all functions of each domain;

• reporting

• Abuse Postmaster (Apr 2014 – Jun 2016)

• investigating web and mail abuse related issues;

• monitoring domains for possible abuse;

• white listing and adjusting filters for outbound/inbound mail;

• examining spam complaints;

• requesting server blocks removal;

• training newly hired personnel;

• reporting;

• NOC Agent (Apr 2014 – Jun 2016)

• uses Nagios Core 3.2.1;

• monitoring services of each client;

• troubleshoot any given problems;

• creating tickets for each problem/situation we see on Nagios (Jira);

• coordinating with other teams to fix any issue in a timely manner;

• reach other teams/department by phone if a system downfall or any critical issue occurs;

• receiving escalated tickets from customers and ensuring they are taken care of;

• reporting.

• Team Manager of Abuse Division & NOC Escalations (Jun 2016 – Mar 2017)

       - managing the performance and workflow of the department;

      - hiring potential Abuse Postmasters & NOC Specialists;

      - training new people;

      - creating daily & weekly report;

      - monitoring of the stability of work flow.

• Arvato Bertelsmann

• Social Media Content Reviewer (Sept 2017 - May 2018)

 - Quality Coach (May2017 - Present)