John Vincent Dy

 JOHN VINCENT E. DY BLK. 7-C LOT 5 MODEL COMMUNITY TONDO, MANILA Mobile :- Email:- Professional Summary Service oriented Customer Service Representative with more than five years of background in BPO industry. Core competencies include positive attitude, attention to detail, analytical thinking and adaptability as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency. Skills Active listening Time and pressure management Critical thinking and evaluation Persuasion and patience Judgment and decision making English language proficiency Work Experience Conduent Business Process Services(Formerly known as Xerox Business Services) Program: Xerox Order to Cash - Accounting Specialist-III/ Subject Matter Expert/ Cancellation and Removal Focal Meter Reads Department (B2B back office/ semi voice) June 2016 – July 31, 2018 Checking the validityof cancellation/ removal requests. Processing cancellation of contracts and removal requests for Xerox machines. Processing internal inquiry requests of agents pertaining to: customer data change, meter/ usage change, communication and escalation to onshore billers, sales reps and managers. Provide assistance to customer in submitting meter reads (Inbound, Outbound, Back office, Emails and Fax) Doing researchand followups in rectifying issues about estimated reads for large accounts thru spreadsheets. Cross-trained as a Procurement Specialist. 24/7 CUSTOMER PHILIPPINES, INC Program: Customer Service Representative – Collections June 2015 – February 2016 Makes follow up on promised payment Approves and process payment arrangement Activates services of disconnected lines CONVERGYS PHILIPPINES SERVICES CORP Program: Macy’s Retail Customer Service September 2012 – February 2015 Senior Customer Service Specialist Floor Support/ Subject Matter Expert Educate agents on the goods and services to be sold, based on forecasts and mandate of the client, teach, assist and set good examples to new hires, provide intervention to resolve customer issues. Voice, Chat and Email Support Taking and placing of orders, shipping details, order procedures, promos and events. AEGIS PEOPLESUPPORT Program: Orbits Travel and Hotel Reservations Travel Sales Representative January – June 2012 Provide assistance to customer in searching and booking travel and tours through phone calls. Collect payment for transportation and accommodations from customer. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Compute cost of travel and accommodations, using calculator, or computer, Education Technical Course : Fitter Machinist Don Bosco Youth Center Tondo, Manila Graduation date : April 2011 Associate of Science :Hospitality and Restaurant Services Systems Technology Institute (STI) College Last attended : March 2010 Personal Data Birth date : June 9, 1992 Civil Status : Single Nationality : Filipino Height : 170 cm Character References Adam Machate CONDUENT – Subject Matter Expert- Ryan Recaido CONDUENT – Supervisor- Joseph Leonard Jusay CONDUENT – Subject Matter Expert-