John Tropiano

Objectives To continue my IT career and expand my skillset further with every position. Supply added value wherever I can, however I can. Skills PowerShell Development Azure – PowerShell automation, Migrations from on-prem to Cloud, Azure Active Directory, Patching, InTune Virtualization: Hyper-V, VMware, Azure Cloud High availability technology – windows clusters, ESX NetBackup, BackupExec, Azure Backup Solution, Veeam Backup Terraform AWS – EC2 Windows Server Active Directory, DNS, DHCP, Exchange, Terminal Services, WSUS, SCCM, SQL, Domain Controllers Hardware support – Dell, HP Capacity Planning Jira Confluence Troubleshooting Remote Administration ServiceNow Experience Data Mgmt & Cloud Server Engineer – Ascend Technologies – Chicago, IL Dates: September 2023 to Present Worked in ServiceNow on various client tickets and infrastructure to support and secure. Worked on several Microsoft InTune deployments, SCCM management and Systems Engineering. Support various Database technologies from mySQL to Microsoft SQL as well as Cloud Database instances. Senior Cloud Operations Engineer - 2ndWatch, Inc. – Seattle, WA Dates: November 2021 to August 2023 Supporting a client’s cloud infrastructure and deploying various solutions to address long standing issues. Azure, AWS, GCP experience in managing various compute resources as well as deploying hosts and resolving technical issues. Developed various procedures and PowerShell scripts make processes automated when possible. Worked on migrating Lambda functions to Azure App Functions using Git and GitHub to move code. Managed several windows clusters hosted in Azure. Cyber Security Support Manager - AppGuard, LLC. – Chantilly, VA Dates: March 2021 to October 2021 In charge of the support provided of an enterprise level product. Designed support articles for common end user issues and revised articles found on intranet support knowledge base. Managed licenses for software deployments including handling purchase orders, providing licenses to end users, and troubleshooting issues encountered. Assisted in the installation and troubleshooting of deployed software. Administered the Azure and Google Workspace environment for the entire organization. On-boarded and off-loaded users as necessary while maintaining security and compliance. In charge of the support provided of an enterprise level product. Designed support articles for common end user issues and revised articles found on intranet support knowledge base. Managed licenses for software deployments including handling purchase orders, providing licenses to end users, and troubleshooting issues encountered. Assisted in the installation and troubleshooting of deployed software. Administered the Azure and Google Workspace environment for the entire organization. On-boarded and off-loaded users as necessary while maintaining security and compliance. Census Enumerator – United States Census Bureau – Suffolk, NY Dates: August 2020 to October 2020 Traveled the local area to private homes and interviewed the resident(s) or their neighbors about the people living at the address. Used a provided mobile phone to perform various interviewing and assessment duties about the occupants of the residence and the address visited. Technical Executive – IPSoft, Inc. – New York NY Dates: May 2015 to January 2021 Responsible for the day to day technology requirements for multiple clients and know the inner workings of their upper management to handle daily queries for, but not limited to, capacity planning, compute and storage requirements, and application needs and limitations. Also responsible for the development and implementation of Azure solution for server deployments and cloud solutions for patch deployment, sever configuration, and backup management. Utilized Azure DSC to enforce security compliance when GPO was not available. Became responsible for the relationship between IPSoft and the client and managed the on-going projects and changes handled by all technology silos. Co-ordinated various changes and managed the monthly patching cycles between application owners and the server teams. Responsible for the day to day technology requirements for multiple clients and know the inner workings of their upper management to handle daily queries for, but not limited to, capacity planning, compute and storage requirements, and application needs and limitations. Also responsible for the development and implementation of Azure solution for server deployments and cloud solutions for patch deployment, sever configuration, and backup management. Utilized Azure DSC to enforce security compliance when GPO was not available. Became responsible for the relationship between IPSoft and the client and managed the on-going projects and changes handled by all technology silos. Co-ordinated various changes and managed the monthly patching cycles between application owners and the server teams. Managed 7 Windows Clusters hosted on VMware technology from building, managing and decommissioning over several years. Technical Lead – IPSoft, Inc. – New York, NY Dates: March 2010 to May 2015 Promoted to the Technical Lead position which positioned me as the senior windows escalation resource for several client environments. Became responsible for environments in the 10,000 of Active Directory objects, and thousands of virtual servers hosted on VMware. Developed further critical thinking skills and problem solving skills. Troubleshoot systemic issues and find permanent solutions for problems that were plaguing the environment. Utilized LanDesk for patch deployment and then migrated to SCCM for patch management and deployment with a WSUS back-end.Promoted to the Technical Lead position which positioned me as the senior windows escalation resource for several client environments. Became responsible for environments in the 10,000 of Active Directory objects, and thousands of virtual servers hosted on VMware. Developed further critical thinking skills and problem solving skills. Troubleshoot systemic issues and find permanent solutions for problems that were plaguing the environment. Utilized LanDesk for patch deployment and then migrated to SCCM for patch management and deployment with a WSUS back-end. Windows System Engineer – IPSoft, Inc. – New York, NY Dates: May 2008 to March 2010 Picked tickets in a custom ticket system for various alerts, client requests, and other sources. Addressed issues, developed standard operating procedures for processes followed, and aided. Jr. System Administrator – Inference Data, LLC. – New York, NY Dates: April 2007 to May 2008 Spun off a company from DOAR Communications. Aided in the migration of hardware, personnel, and resources from Long Island to co-location datacenter as well as office space to New York City. Responsible for the racking and moving of all hardware and resources to new location. Software Trainer – eClinicalWorks – Westborough, MA Dates: April 2006 to April 2007 Traveled to several doctor’s offices to teach the front to back office how to use the sold software. We had to teach the front office how to do intake of new patients, receiving new lab results, and other office tasks. Show the doctor how to review case history and assign proper diagnoses. And show the billing departments how to prepare and submit their electronic claims to clearing houses for submission to health insurances. Education Rochester Institute of Technology - Rochester, NY - Bachelor of Information Technology Certifications Az-900: Microsoft Azure fundamentals, I- – May 2023 Non-Enterprise Skills/Hobbies/Projects Docker – Container computing RaspberryPI – Debian Azure DevOps – CI/CD Development References Available upon request