John Tonichi Tiongson

Information Classification: GENERAL John Tonichi Tiongson Mobile:- Email: Nobel Plaza, Makati City - EDUCATION Ateneo de Manila University BS Management Information Systems Ateneo de Manila University High School Math Wizard Award and 3rd Honors INTERESTS I am a blink. I enjoy reading about D&D and Forgotten Realms, playing basketball and online games. I like to listen to music of different kinds, and I also enjoy learning new languages EXPERIENCE 3/2020 – 5/30/2025 Oryia LLC – Digital Marketing Specialist (VA) • • • • • • Manages website content and blog updates using WordPress, ensuring alignment with SEO best practices and enhancing search visibility Conducts data modeling to support client decision-making and optimize data structures for various projects Develops high-quality presentations tailored to business and executive audiences, with emphasis on clarity and impactful visual design Executes ad hoc tasks upon client request, ensuring prompt and reliable assistance across a variety of needs Efficiently manages day-to-day activities, including organizing meetings, handling chat and email correspondence, and preparing follow-up actions Performs data analysis and SEO performance tracking to identify insights, trends, and actionable recommendations that enhance visibility and project outcomes 10/16/2023 – 5/23/2025 Trends and Technologies – TMG Manager • • • Owns and leads the Technology Management Group (TMG) to drive technological innovation and ensure strategic alignment with organizational goals. Curates and develops technology offerings that meet the evolving needs of internal and external clients, including Technology Groups and Business Units. Takes charge of the technology portfolio, continuously assessing and optimizing to maximize return on investment (ROI) and maintain competitiveness in the market. Information Classification: GENERAL • • • • • • • • Cultivates and nurtures strong relationships with key stakeholders, including Technology Groups, Business Units, and executive leadership, with a keen focus on driving value and impact. Acts as the primary liaison between TMG and external partners, vendors, and principals, spearheading strategic collaborations to enhance technological capabilities and drive growth. Stays at the forefront of emerging technologies and industry trends, owning the evaluation process and recommending strategic initiatives to stay ahead of the curve. Champions the development and implementation of processes and frameworks for effective technology portfolio management, offer management, and collaboration, taking full ownership of their success and impact. Led the enhancement and enforcement of established data strategies, ensuring alignment with corporate objectives and promoting data-driven decision-making across the organization. Directed cross-functional teams to integrate data solutions, foster collaboration, and achieve strategic goals, ensuring alignment across departments. Leveraged advanced analytics, machine learning, and AI to generate actionable insights, identify business opportunities, and support strategic initiatives. Engaged with senior leadership and key stakeholders to advocate for data-driven strategies, communicate the value of data initiatives, and drive cultural change towards data-centricity. 9/17/2021 – 10/13/2023 Evocate Pty Ltd – Client Relationship Consultant • • • • • • • • Prepares and delivers tailored presentations to prospective clients for Cloud Services and Managed Services Provides continuous client support and serves as the main point of contact for current and future client needs Serves as the Project Manager for the development and implementation of client projects o SharePoint Migrations (Dropbox, Gsuite, Fileserver, On-prem, etc.) o SharePoint Intranet o Document management systems o Policy management systems o DevOps – Custom development o PowerBI o Dynamics o Etc. Worked with company executives to establish a Business Process Outsourcing service line Facilitates training sessions for clients (end users) and internal resources Maintains a consistent cadence with clients for engagement and relationship building as well as potential prospecting Creates proposals, contracts, SOWs, and NDA’s for prospective clients Closed multiple client deals in less than 1 year with a running total of 12M+ PHP Information Classification: GENERAL • • • • • Performs contract renewals and negotiations Identifies and works opportunities to expand business from existing clients Develop project plans, including goals, timelines and budgets Monitor progress, identify and manage risks, and take corrective action as needed Communicate project status to stakeholders and ensure their involvement and support 6/18/18 – 9/17/2021 MSCI Hong Kong Limited – Senior Associate (Equity Data Management – Operations and Projects) • • • Built end to end XBRL processing script for parsing XBRL standard output into directly consumable fundamental data as an alternative data source o Studied XBRL as a concept and evaluated its feasibility and scalability for business use o Developed scripts using the Python programming language o Coordinated with key stakeholders and team members in keeping the project on track and ensuring that goals remain constant o Performed data analysis with a test pool of 1041 companies comparing the XBRL output with vendor data and achieved a 56.47% match rate (expected match range was only at 40% - 50%) o Completed the end to end script and work-flow that covers the entire US markets and scaled up the data analysis to cover all US based company filings from 2016 until the present (roughly 3 million data points across 3500 unique exchange listed companies) o In progress: expanding the project coverage to include Japan and UK markets o Converted 2 years’ worth of financial data and set up process to run the conversion daily Data Federation Program o Performed manual QC cases for history construction o Immersed with the Market Data team in order to learn the reference data and market data internal process ▪ Performed analysis on the current methodology and proposed process improvements Managed multiple project vendor teams o Projects ▪ Segment Data Large Cap 5-Year History Construction ▪ GICS History and GICS Fixed Income ▪ Consumer exposure index ▪ Gap cases ▪ History construction for multi-listing securities o Responsible for ensuring that all teams are able to meet all project targets and deadlines o Responsible for all soft skills and administrative concerns Information Classification: GENERAL o • • • • • • • • • Kept a regular cadence (daily/weekly) with the respective process owners and project stakeholders for status updates, project changes, and any issues that needed to be escalated o Coordinated with the vendor lead on a weekly basis and provided my assessment of the team’s performance Multi-listing History Generation project o Worked on price-gap analysis cases o Monitored and performed manual QC on the cases being submitted by the vendor team o Prepared load file for price and currency corrections Facilitated process and knowledge sessions for Manila, Mumbai, Monterrey o Reference case data analysis o Mapping data analysis o Unlisted securities analysis o Production data cycle management o Production data loading o XBRL basics Responsible for running and maintaining the daily production data cycle o Ensuring that there are no dependency bottlenecks o Addressing any issues that are caught on the data checks o Performing sanity checks on cases completed by analysts and loading it into production o Signing off production phases based on regional deadlines Performs monthly and quarterly business reviews with top management (VPs and up) Worked with both projects and production teams in managing new initiatives and ongoing operations respectively Coordinated with process owners and project management teams to drive implementation Contributed to enhancing existing content, systems & applications Coordinated with HR for candidate profiling and procurement Screened and interviewed potential candidates 2/24/16 – 6/15/18 Ingram Micro – Business Intelligence Program Lead • • • Applied a hybrid approach of Agile and Waterfall methodologies to the different business intelligence projects Worked with the Directors and Managers of BI as well as company stakeholders to develop process enhancement plans and execution strategies for the business Managed projects on a global scale (Americas, EMEA, APAC) on an end-to-end level (conception and initiation, definition and planning, launch / execution, performance and control, close) o Successfully executed projects that raked in a total revenue of at least $1,000,000 for both years (2016, 2017), effectively contributing roughly 10% of the entire department’s yearly goal revenue Information Classification: GENERAL o • • • • • • • • • Successfully managed a large-scale year-long project with a total budget of $600,000 for Cisco o Responsible for all the ‘Renewals’ projects for Canada and received the FY’17 Operations Excellence SILVER Award from Microsoft Prepared and maintained project documents and managed progress while providing regular and accurate reports to key stakeholders Took ownership of the business to vendor relationships and worked closely with the different vendor contacts to cater to their needs such as but not limited to: execution of projects, new business, special requests, campaign analysis, data scoping Managed the Program Leads team by: o Ensuring proper workload delegation and resource allocation o Facilitating calibration meetings, cascading important information, and discussion of team concerns o Sharing best practices and providing training (mentoring) as needed Performed business reviews with Senior Leadership and key stakeholders to assess business efficiency, financial position, and strategic analysis Executed and debugged SQL scripts for the ‘Renewals’ process and as need on other projects Identified and institutionalized best practices for the different BI processes on an interdepartment level Created and maintained SOP and SLA documentation Prepared various reports, process documents, and handled the tracking of all the projects and processes on a global scale Provided technical and analytical (RCA, TNA, etc.) expertise for the development / improvement of new and existing processes alike 7/21/14 – 2/21/16 Sykes Asia, Inc – Technical Trainer (FINRA) • • • • • • • Conducted Series 7, Series 63, SIP (Securities Industry Primer) and other (shares services) training classes o Trained 3 batches of Series 7 classes with the largest class having a participant count of 44 members and achieved 100% pass rate o Trained 3 batches of Series 63 classes with the largest class having a participant count of 20 and achieved 100% pass rate o Trained 4 batches of SIP with 100% pass rate Created and developed training materials, PowerPoint presentations, exams, review materials and learning programs for use in training Performed individual and group coaching for trainees and agents Delivered performance reviews Served as a mentor to other trainers and was responsible for certifying them at the end of the training program Evaluated the effectiveness of training through TNA (training needs analysis) and RCA (root cause analysis) Created the training process for a pilot program to be rolled out for future Series 7 classes Information Classification: GENERAL • Responsible for coordinating with different departments for logistical as well as other needs of the whole training team 9/30/13 – 7/21/14 Cognizant Technology Solutions – Process Specialist • • • • • • • Coached agents and performed call audits Provided floor support for the team and took escalations Conducted training for new hires Developed new training materials and revamped the existing salvageable ones for the improvement of the training process Handled client requests including but not limited to: processing account changes, trades and loans as well as creating letters, statements and manual bills to be sent out Coordinated with different departments in order to relay and complete client transactions through service requests and cases Aided agents/distributors in their dealings with respective clients 9/2011 – 11/2013 Clover Inc. – Business Project Manager (Construction 1yr, Marketing 2yrs) • • Construction PM o Successfully managed a large-scale project with an PHP 8,000,000 budget which was completed in less than a year o Prepared the bidding documents for the project o Responsible for obtaining all the necessary permits and licenses o Coordinated with the architect and designers for the project lay-out designs and blueprints o Received, reviewed and evaluated change order requests o Supervised the construction and monitored the implementation of the project plan to ensure smooth construction, time and completion o Responsible for the selection, evaluation, and purchase of equipment and materials for cost-efficiency Marketing PM o Supervised daily operations and was able to consistently achieve at least PHP 1,000,000 revenue each month o Created and maintained comprehensive project documentation o Established and maintained relationships with stakeholders, third parties/vendors and partners o Performed market analysis for forecasting and risk management o Monitored resource availability and was responsible for resource allocation o Designed and implemented marketing strategies aligned with business targets to reach out to various audiences Information Classification: GENERAL o o o Developed and implemented project related market incentives for the local workforce Conducted market research as needed Gathered and used customer feedback to improve customer satisfaction 7/19/10 – 9/15/11 E*TRADE Information Services LLC – Financial Service Representative • • • • • • Supported the ‘Mainstreet’ business line Placed trades for customers and educated them about trading, corporate actions, and market knowledge in general Provided information regarding banking and brokerage products as well as services to customers Processed banking transactions including but not limited to ACH transfers, local and international wires, tracing payments, etc. Tracked and backdated customer cost basis including pre/post company reorganizations Ensured the application of KYC and due diligence in detecting fraud red flags and AML concerns on each client interaction SKILLS / CORE COMPETENCIES • • • Core: Project management, data strategy, data analytics, people management, training and development, business process development/improvement/transition, SDLC, financial markets Programming Languages: Python, SQL, SPARQL (basic) Tools: GraphDB, Sight Machine, Anaconda, Visual Studio Code, Oracle SQL Developer, Stardog Studios, Protege, ArchiMate, GitHub, JIRA, Visio, PowerBI, Tableau, Oracle Eloqua, Smartsheet, MS Access, Lucid Chart CERTIFICATIONS, AWARDS, SEMINARS • • • • • • • • • • • • Cyber Security Risk and Compliance – Udemy (2022) Cyber Security Awareness Campaign – Udemy (2021) Data Storytelling for Business certification – DataSeer (2019) The 4 Disciplines of Execution (Franklin Covey 2019) The 5 Choices to Extraordinary Productivity (Franklin Covey 2019) SQL certification – Informatics (2018) Project Management Training – Franklin Covey (2018) FY’17 Operations Excellence SILVER Award (awarded by Microsoft) Multiple commendations coming from high leadership and key stakeholders (Ingram Micro) 5-time winner of the Business Intelligence Hero of the Week Award (2017) Series 7 and 63 License (FINRA) Traditional Life Insurance License Information Classification: GENERAL • • • • • Variable Life Insurance License Non-Medical Authority (U/W) Basic Training Delivery Certification, Sykes Asia, Inc. (2014) TPDM1 (Training Principles and Delivery Methodologies 1) Certification, Sykes Asia, Inc. (2014) TPDM3 (Training Principles and Delivery Methodologies 3) Certification, Sykes Asia, Inc. (2014)