John Steve Gaudia Pestaño

John Stevee G. Pestaño Virtual Executive Assistant www.linkedin.com/in/john-steve-pestaño-- www.virtualprofessiona1.wixsite.com Work Experience Technical Support VXI GLOBAL SOLUTIONS September 2021 to April 2022 ( 7 months) Managed technical issues such as network interruptions and complicated devices. Top agent for 3 consecutive months with a 97% overall KPI. Helps customers process a payment for their account and clarify any questions about their bill. Offer sales pitch to customers to port in their device or purchase a new device. Customer Service Representative Alorica Corporation October 2022 to July 2023 ( 9 months ) Delivered high-quality customer service for the elderly by performing 100% customer satisfaction and 97% quality assurance calls. Assist members in processing their payment for their health Insurance and recommend the nearest and convenient pharmacist Explain to members their health benefits with their plan and assist them in ordering their prescription drugs. Relevant Skills & Specialization Customer Service Communication Skill Navigation Time Management Email Management www.linkedin.com/in/john-steve-pestaño- - www.virtualprofessiona1.wixsite.com/my-site Hey, I'm Steve! I work as a Virtual Executive Assistant to help more small and medium business owners accomplish their tasks smoothly so they can work on what matters most. -Managing WordPress Websites (Uploading articles, Creating Images) and Creating Social Media Images (Quotes, posters). -Managing Email campaigns (Convertkit, Mailchimp) Manage Pinterest Accounts (Tailwind). -Manage LinkedIn profile Accounts -Build engagement and Trust via Social media platforms . -Improve Customer Relations (through Customer support, Refunds, etc.) Build click funnel sites for Membership programs and manage YouTube accounts (edit videos, create thumbnails, insert captions, write descriptions). -Create Lead Magnets (recipes, meal plans, etc.) -Gather data for Efficient Business Strategy and Decision Making. Education History Doña Carmen Denia National High School Class of- Ambassador- Awardee, Leadership Excellence Award Bachelor of Science in Criminology Davao Central College 1st class officer 2nd Year college undergraduate