John Ryan Sumaliling

Blk 80 Lot 03 Peridot St., Deca Tigatto, Davao City, PH- |- To be able to associate myself to opportunities where I can fully utilize my skills and learn new ways to be effective and efficient. July 2017 - January 2022 Team Lead Supervised a Customer Service Team (ORCA - UK Account) which is responsible for taking overflow inbound calls and gathering details for callers from different Companies/Industries and relaying the message accordingly. (November 2021 - January 2022) Promoted from Fraud Analyst to Leadership role as Team Lead and managed an E- commerce Fraud Team under a Travel account (SOR/ICE-ARRIVIA). The team is generally responsiblefor Fraud prevention. (July 2017 - October 2021) Fraud Verification Call - Taking inbound calls from Customers who are having payment issues and responsible for providing resolution while doing verification to ensure the transaction is legitimate. Fraud Detection - Responsible for monitoring live transactions to identify inconsistencies/fraud trends and to execute necessary steps to stop Fraud. Outbound Fraud Project - Responsible on saving failed yet legitimate transactions by proactively reaching out to members and providing resolutions to their payment/booking issues. Live Chat Services - Responsible on attending Customers concern via Live chat and providing resolutions to their payments/booking issues. October 2016 - June 2017 Retention Specialist Worked as a Retention Specialist under Global Entry-North account. Responsible for taking inbound calls from members who wants to cancel the account and to retain them by offering additional discounts or products. March 2015 - August 2015 Cashier Responsible for taking orders from Customers on a franchised Jollibee store inside Market-Market Mall located in Fort Bonifacio Global City, Taguig, PH August 2014 - February 2015 Crew Worked as a Kitchen and Dining crew, responsible for washing dishes at the kitchen and serving food at the Dining area. January 2014 - May 2014 Dining Crew Responsible for serving food and cleaning the Dining area on a franchised Jollibee store located in Guadalupe Nuevo, Makati City, PH July 2013 - December 2013 Dining Crew This was my first ever try for a Job as a Dining crew, responsible for attending the dining area and maintaining cleanliness and food safety while serving food. S.Y- Software Development - Undergraduate Fraud Prevention and Analysis Critical Decision making Problem Solving and conflict resolution Proficiency on Microsoft word and excel. Head of Risk Management & Fraud Prevention- Team Lead-