JOHN RUDOLPH DELA CRUZ
AMAZON VIRTUAL ASSISTANT
--
WORK EXPERIENCE
AMAZON CUSTOMER
SERVICE
AMAZON SUBJECT
MATTER EXPERT
AMAZON QUALITY
ANALYST
2015 - 2016
2016 - 2018
2018 - 2019
Assisting customers/sellers
using 3A's strategy to make
them repeating customers
through chat and email
Maintaining team's
performance and monitor
service level. Specialize in
Amazon Seller Central
Doing analysis and
reporting for site's
performance. I was able to
widen my knowledge with
Amazon FBA
CUSTOMER SERVICE
Make them repeating
customers and happy using
3A's strategy
ABOUT ME
I help Amazon sellers maximize
their time and productivity by
doing variety of tasks around
Amazon Seller Central. My top
priority is the business success!
I worked as a Customer Service
with Amazon since 2015. I've
grown and explored the ins and
outs of Amazon Seller central.
Listing issues? Shipments?
Inventory Reconciliation? FBA
Reimbursements? Responding to
customers/sellers? No problem.
PRODUCT LISTING
ORDER PROCESSING
Stellar product
description, product title,
bullet points and
keywords
Process orders, returns,
refunds and replacement
EXPERTISE
AMAZON SELLER CENTRAL
PRODUCT LISTING
CUSTOMER SERVICE
AMAZON FBA PROCESS
