John Rock Racal Del Campo

JOHN ROCK R. DEL CAMPO CONTACT--Iloilo City, Philippines WORK EXPERIENCE Virtual Assistant September 2023 - Present Medical VA Billing / Claims Part time / Out sourced SKILLS Organizational Skills Data Entry & Record Keeping Technical Proficiency Attention to Detail Adaptability Google workspace Calendar management Canva Basic editing EHR Tools CRM Tools AI tools ERA payer denied. Claims Resubmission, Medical Records Resubmission. Mapping, Correcting Modifier or Cpt Code before submitting. Insurance Coverage Verification. Address Billing Concern via Email or Phone. Compile and update Medical records. Identifying patient responsibility. Creating report for next day appointments making sure details are correct across two platforms Admin Virtual Assistant Part time / Out sourced Answer inquiries and Process orders via 3 channels, phone call, email, chat. Handle product exchange or dispute, process refunds and tickets. Create and follow up appointments. Secure and compile Important documents as required Update stocks and new designs in the store Use of AI tools update leads information in CRM tools coordinate with the team to ensure correct process. Asurion July 2021 - March 2023 Tech Coach / Sales EDUCATION iloilo Science and technology Univeristy BS Information Technology- LANGUAGE Englis Tagalog CERTIFICATE CSE PROF PASSER NC2 CERTIFICATE in COMPUTER HARWARE SERVICE HIPAA Training Analyze complex problems and develop effective solutions. Provide assistance in a timely manner. Quickly learn new software, or systems as needs and remain flexible to changing requirements. Stay updated with the latest technologies, conducting research to evaluate their potential impact on the organization. Commitment to ongoing education in the fast-evolving tech landscape. Identify customer needs and recommend appropriate products and services, contributing to sales goals. Health Care Representative March 2018 - July 2020 In/OutBound Billing Collector Rep Collect overdue payments through phone calls. Negotiate payment plans or settlements as needed. Educate the reason of claim denial. ensure correct tagging of claims TIER 2 Billing Conduct thorough investigations to identify the root causes of billing issues and propose effective solutions. Manage and resolve escalated billing disputes and complex inquiries from customers that Tier 1 representatives cannot handle. Communicate with customers in a professional and empathetic manner providing clear explanations of their billing disputes and resolutions. Keep customers informed throughout the resolution process, ensuring transparency and trust.