JOHN ROBIN M. MAGPANTAY
Ayao-Iyao, Lemery, Batangas
Mobile:-
E-mail:-
Career Objective: To work as a Virtual Assistant with opportunities to utilize
skills, demonstrate resourcefulness, assume responsibility
and practice my acquired knowledge through the given
opportunity that can be offered by a good institution.
Skills:
Combine a keen business sense with sensitivity to client’s
needs and desires; knowledgeable in making inventory and
quality control of products; knowledgeable in Microsoft Word
and Excel; organized, patient, trustworthy; can be counted to
get the job done accurately and efficiently.
WORK EXPERIENCES:
Freelancer- Virtual Assistant
Customer Service Management/ Data Entry/ Social Media Manager
March 2018- January 2021
Duties and Responsibility
• Customer Support Manager. I've been the go-to person to respond to
customer inquiries, feedback, and complaints, I've handled real-time
live chat and emails. I'm experienced in different platforms like
Freshdesk and Zendesk.
•
Handled inquiries through social media platforms such as Facebook
and Instagram
Greenwich Pizza Corporation (Carlee Anne Food Corp.)
WalterMart, Balayan, Batangas
Officer-In-Charge (Promoted Restaurant Manager)
August 2019- up to Present
Duties and Responsibility
● Over-all in charge with the Operations.
● Ensure Sales, Food Cost Paper Cost, Dailies, Net Income
target is met.
● Making annual operating plan for the Business year and
projecting target.
● Perform monthly inventory for stocks and analyze the
variances.
● Attending seminars to gain more knowledge and cascading
it to team.
Greenwich Pizza Corporation (Carlee Anne Food Corp.)
WalterMart, Balayan, Batangas
April 4, 2017 up to August 2019
Assistant Restaurant Manager
Duties & Responsibilities (Product Quality & Manpower KRA)
● Ensure FCPC (Food Cost, Paper Cost) target is met.
● Complete all stocks needed by the store, no run outs, no
over stocks.
● Check daily inventory count of all stocks for ordering
purposes.
● Timely reconcile any pending SRTS (Stocks return transfer
slip)
● Avoid too may trans-in and trans-out of items, especially
permanent transfer.
● Achieve at least 40% pizza mix and 15% pasta mix.
● Hiring and selection of suitable and qualified team members.
● Train team members in their respective stations with the help
of other manager.
● Achieve 10% dailies.
● Allot enough number of plantilla.
● Motivate team members through incentive program.
● Check accuracy of time cards at the end of every cut-off.
● Send payroll to accounting.
Citimart Lemery (Western Pinnacle Sales Inc.)
Lemery, Batangas
June 2016- January 2018
Delivery Checker
Duties & Responsibilities (Delivery KRA)
● Satisfy Delivery Customers through timely, accurate and
effective delivery service
● Resolve operational issues, tasks and processes are
effectively at work to produce right results
● Monitors daily performance of the store’s delivery service.
● Reinforce compliance of Delivery standards.
● Gathers feedback from customers regarding service
rendered.
● Ensures that the Delivery systems are in place.
McDonalds (Golden Arches Development Corporation)
Illustre Avenue, Lemery, Batangas
April 24 2015- November 24, 2015
Service Crew
Duties & Responsibilities:
▪ Handles people, product and equipment.
▪ Ensures highest food safety and quality.
▪ Serves customer in a fast, accurate and friendly way that will
make them want to return
▪ Delegates and gives task to other team members.
▪ Delivers 100% customer satisfaction
EDUCATION
Tertiary
Lemery Colleges
Lemery, Batangas
Bachelor Of Science In Business Administration
Major In Financial Management-
PERSONAL INFORMATION:
Complete Name:
Nickname:
Present Address:
Contact Nos.:
Email Address:
Date of Birth:
Age:
Place of Birth:
Sex:
Height:
Weight:
Citizenship:
Civil Status:
John Robin M. Magpantay
Robin
Ayao-Iyao, Lemery, Batangas--March 08, 1995
26years old
Lemery, Batangas
Male
5’4”
70kgs
Filipino
Single
CHARACTER REFERENCES:
Mr. Ermin M. Medrano
Restaurant Manager
Domino’s Pizza Singapore – ARAB-Mr. Regie M. Balasbas
Business Subject Instructor
Lemery Colleges
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