John Robert Flores

JOHN ROBERT G. FLORES CUSTOMER SERVICE SUPPORT, CREDIT CARD COLLECTIONS & FRAUD SPECIALIST I am an experienced and passionate customer service and fraud support with a proven track record for resourcefulness and exceeding productivity goals. Has an extensive background in collections. Experience Skills Service and Support Motivated and welldisciplined individual Teamwork, Multitasking, and Attention to Details Adaptability and Leadership Problem-solving Management Skills American Express Credit Card Collections and Customer Service Representative February 2023 - August 2024 Collect and process payments and setting up future payments Provide available payment programs Charge Inquiries JPMorgan Chase Bank, N.A Fraud Specialist III - CCT Sept 2022- February 2023 Reviewing alerts from deposit review, fraud hotline, and compliance Education Collections Specialist I – CCS June 2020 - September 2022 Finance and Financial Management Services VXI Global Solutions, LLC New Era University (2015 - 2016) Contact - JohnRobert.G.Flores1996 @gmail.com 146 Roosevelt Avenue SFDM Quezon City, 1104 Collect and process payments and setting up future payments Customer Service Representative June 2018 - June 2020 Trained and handled different LOB for TELCO account Process orders for telco services and explain the bill Alorica Customer Service Representative August 2016 - June 2018 Manage customer's accounts and subscriptions Process refund, replacement and contact third-party seller for options