John Robert Aguilar

My first job was selling shoes and assisting customers based on their needs and preferences. It was a summer job during my college years. My second job was a freelance tour facilitator for educational field trips, primarily working with schools. I also ran a small business selling bicycle parts and accessories online through platforms like Facebook Marketplace and e-commerce apps such as Shopee. After that, I worked in the BPO industry for approximately 32 months, providing technical support for three accounts: AT&T Uverse, AT&T Mobility, and Disney Plus. I consistently met my KPIs and was highly motivated by performance incentives. As a Technical Advisor for Disney Plus, I also took on a supporting role within our team when needed. We handled customer service across three channels: voice, chat, and social media. My strength was in chat support, which I primarily handled, though I also took calls when needed. Typically, I managed two chat sessions simultaneously, and occasionally three when 3rd-party associate is needed. During these times, I was granted access to support tools that allows me to assist the team by quickly reaching nearby support agents, reducing wait times and maintaining service efficiency.