John Richard Daet

I have more than 4 years of experience in the customer service industry supporting various channels and lines of businesses, including a stint with the largest telecommunications company in the US, AT&T.

In my role as a Customer Service representative player, I handled phone interactions with consumers, with their billing concerns, helping them troubleshoot technical errors, and listening to the customer's feedback that will help the company do better. With this experience, I improved my empathy towards different customer behaviors and communication that drive customer satisfaction. This helped improve employee productivity and customer loyalty.

Apart from this experience, I have also done work as a customer service support in the top retail e-commerce Amazon.