John Rey Ouano

John Rey Ouano Cebu City, Philippines - - Professional Experience Aug 2022 – present Freelance Virtual Assistant Deseret Digital Media / Salt Lake City, Utah USA • Administrative Task • Data Entry • Designing • Reporting Aug 2016 – Oct 2022 Administrative / Reporting Specialist Qualfon Philippines Inc. Data Entry Administrative Tasks Daily, Weekly and Monthly Reports Responding to emails and phone calls Analysis Reporting / Presentation Jun 2021 – Oct 2021 Versant Language Auditor ( Recruitment) Qualfon Philippines Inc. • Examining applicants for Versant / Automated Language tests Aug 2015 – Jul 2016 Quality Assurance Analyst Qualfon Philippines Inc. • Call Evaluations and Audit Cases • Feedback and Coaching • Calibration Sessions • Monitoring Customer Interactions • Driving Innovation and Optimizing Processes • Improving Overall Contact Center Efficiency May 2010 – Aug 2015 Customer Service Representative Qualfon Philippines Inc. • Inbound, Outbound, Sales, and Offline Skills •Analytical •Quality Assurance •Customer Service Data Entry l Reports l Microsoft Excel Knowledge l Leadership l Communication l Statistics l ProblemSolving l Customer Relationship Management (CRM) l Customer Retention l Customer Satisfaction Certificates Continuous Improvement l Leadership Training “Become a small business owner” (Rochat Bachelor of business) Education 2019 Cebu, Philippines Bachelor of Science in Business Administration Cebu Institute of Technology - University major in general business management FB Ads AutoPilot Course