John Rey Idul

JOHN REY IDUL Well-qualified customer service representative proficient in handling complex customer issues and promoting a positive experience. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documents and handling payments. W O R K E X P E RI E N CE SALES ASSOCIATE iQor Philippines, Inc. October 2017- December 2017 SKILLS Problem Solving Mainly responsible for sales, order fulfillment, and answering customer queries about the order status. Providing options and suggestions to make sure customers will be satisfied with the service. Adaptability Critical Thinking CUSTOMER SERVICE REPRESENTATIVE Keen to D etails ALORICA TELESERVICES INC. January 2018- December 2018 T-Mobile Team Of Experts Strong Work Ethics Customer Relationship Management Amiable E D U C AT I O N MANAGOK ELEMENTARY SCHOOL Graduated 2011 S MANAGOK NATIONAL HIGH SCHOOL High School Diploma- CENTRAL MINDANAO UNIVERSITY Bachelor of Arts in Political Science- Responsible for sales, billing, technical, and retention concerns. Maintaining customer records by updating their account information. Promoting the company's new products and services. Identifying and assessing customer needs to make sure they are satisfied. BILLING AND SALES REPRESENTATIVE VXI Global Holdings Inc. December 2018- November 2019 AT&T Billing and Sales Representative Responsible for sales, billing, and technical concerns for DirecTV, U-Verse, and Mobility. Promoting the company's new products and services. Building a meaningful relationship with customers to ensure they feel supported and valued. CUSTOMER SERVICE REPRESENTATIVE Teleperformance Philippines January 2020- February 2021 T-Mobile Team Of Experts Responsible for sales, billing, technical, and retention concerns. Maintaining customer records by updating their account information. Promoting the company's new products and services. Identifying and assessing customer needs to make sure they are satisfied. REFERENCE VIRTUAL ASSISTANT- APPOINTMENT SETTER John Paul Perez - - - GoForClose LLC March 2021 - July 2022 Working from Home- Inside Sales Associate Outbound call and responsible for gaining new leads and setting up an appointment. Follow up on cold and warm leads to further sales process. - Purok 3A Managok, Malaybalay City, Bukidnon