John Raymond Millano

John Raymond Marquez Millano Provincial Address: 120 J. Millan St. Poblacion East, Asingan 2439 Pangasinan, Philippines Present Address: 123 Hillside Road, Military Cut-off, Baguio City 2600 Benguet, Philippines Email Address:-Mobile numbers: - Skype: john.raymond.millano Career Objective: To be part of a company that will help me improve as a person and develop my skills and sense of responsibility and contribute to its success. Outputs:               Process and assist in Customer Service, Sales and Technical issues of customers by providing excellent customer satisfaction and ease to customers. Monitor and supervising crew performance in the outlet if it is within company standards and recommends corrective action to manpower agency if necessary. Monitor, calendar, deploy & manage merchandising requirements of Rotisserie & other trade outlets in assigned area. Execute promotional activities in assigned area. Provide regular market intelligence for branch & head office information. Coordinate with manpower & merchandising agencies/ suppliers for the delivery and deployment of merchandising/ promotional items in various activities. Conceptualize with corresponding cost-benefit analysis and execute tactical programs for area-specific market concerns. Resolve Billing issues via email through research and correct resolution via email and outbound calls. Assigned as Level II Billing Research Analyst- resolving more complicated billing issues through further research, contract-based facts and system availability. Assigned as Creditor for Local (Voice and Data) and Circuit based (Internet) Service products. Recommend suggestions as to what is best to resolve issues. Assigned as the Point Person for Special Projects/ Team Leader Identified as one of the Swinger Group, to help out the Automatic Call Distribution (ACD) in taking inbound calls. (Level II) Oversees daily operation of the bar & restaurant, dealing with customers to provide quality customer service to clients. Work Experience: Company : Convergys - Baguio City Account : DirecTv ( AT&T) Duration : April 12, 2016 – December 6, 2016 Position : Customer Service Associate II Manages and assists customers in their Billing, Sales and Technical concerns by providing superb customer service and good communication to customers and service managers. Furthermore, assist escalations and making sure that it is being worked on efficiently and accurately in a timely manner. Company : San Miguel Brewery, Inc. - Cabanatuan City, Nueva Ecija Duration : December 1, 2015 – March 23, 2016 Position : Hauling Supervisor Manages the transfer of goods from San Miguel Brewery San Fernando Pampanga Plant to Cabanatuan Warehouse and to dealers in the area and making sure that goods are received in good condition. Company : Bounty Agro Ventures, Inc. Duration : March 11, 2013 – March 13, 2015 Position : Trade Marketing Specialist Brand Promoted: Chooks To Go, Uling Roasters and Bounty Fresh Chicken Area Coverage : Pangasinan, La Union, Baguio, Benguet and Tarlac Conducts daily trade check on Assigned Chooks To Go and Uling Roasters outlets as well as Supermarkets with Bounty Fresh products. Monitor marketing collaterals that need replacement and replenishment as well as formulate cost-effective tactical program to help increase sales. Provide updates on prices in the market to branch and head office to see if the prices of our products are highly competitive with competitors. Company : Balay Bistro Bar & Restaurant Duration : July 2011 – February 2013 Position : Operations Manager Oversees daily operation of the bar as well as formulating programs/ promos to attract more customers. Handles recruitment of manpower and sees to it that customer service is being practiced to build satisfaction in our products and services. Company : JP Morgan Chase Bank, Credit Cards Services – BGC, Taguig City Duration : March 2009 – April 2011 Position : Financial Service Advisor/ Banker Doing research with regards to United States Federal Law and Credit Card Lending Act for cardmembers’ concerns, processing chargebacks for cardmembers in accordance to United States Regulations. Company : NCO-RMH Teleservices Asia Pacific – Quezon City Account : Verizon Business (Biggest Telecommunications company in the United States) Corporate Office Duration : March 03, 2008 November 25, 2008 Position : Level II / Tier 2 Billing Research Analyst Processing Credit Handling and Rate Maintenance tracking of Billing Issues and provide assistance in resolving issues through thorough research and correct resolution through email, inbound and outbound calls for customers. Point person in setting up appointments for Account Managers to resolve pending issues. Duration : October 22, 2007 February 29, 2008 Position : Team Lead / Supervisor for Level I Billing Research Reporting directly to Team Manager, assisting in Managerial task workload and handling Regular Billing and Credit Requests through adjustments from the Field Service Managers. Duration : February 2007 October 19, 2007 Position : Level II Billing Research Analyst Analyse billing issues and Escalation Requests from Field Service Managers; keeps track of Billing Issues and provide assistance in resolving issues through thorough research and correct resolution through email, inbound and outbound calls. Duration : June 2006 January 2007 Position : Level I Billing Analyst/ Outbound and Email Support Specialized group handling more complicated issues like Field Help Desk (FHD), Business Service (email Support) and Billing Related Issues from Denver, Colorado. Duration : February 2006 May 2006 Position : Production Associate Accepts Inbound Calls from Customers and help resolve online issues the quickest possible time through improved customer service handling. Company : Bora Grill Steaks and Pasta – Urdaneta City, Pangasinan Duration : March 2005 October 2006 Position : Operations’ Manager Manages the operation of the restaurant, providing excellent service by making sure that the food that is being served is of good quality and establishing good rapport to customers. Company : ESP Cellphone Store and Repair Center – Asingan, Pangasinan Duration : February 2004 - January 2006 Position : Store Owner Owns a cellphone store which caters cellphone repair, sales and accessories. Company : Pangasinan Provincial Hospital - San Carlos City, Pangasinan Duration : Jan 2003 - Feb 2004 Position : Physical Therapy Volunteer A Volunteer in the Physical Therapy Division of the said hospital and been part of the physical work-up of patients, obeying requests from doctors who endorse patients for physical therapy sessions. Neither salary nor allowance was provided but gained experience for hospitalbased trainings and development. Trainings/ Seminars Attended: Reach-out: Supervising Effectively - February 18, 2015 Customer Excellence Program - May 29, 2014 MS Excel Training - July 14, 2014 Roles of Effective Facilitators - July 19, 2006 Problem Solving Skills Training - July 27, 2006 Time Management and Effective Meetings - August 22, 2006 Conflict Management Workshop - December 14, 2006 A Managers Guide to Communicating for Results - December 19, 2006 Performance Management and Coaching Essentials - December 22, 2006 Foundation Training for Managers - January 15, 2008 LEAD Transition | Principles For a Collaborative Workplace - January 30, 2008 DirecTv’s Most Improved Associate - July 2016 (Convergys Baguio) Toastmaster’s International Chartered President - July 2014 – March 13, 2015 (Bounty Agro Ventures, Inc.) Zero Operational Loss - October 11, 2009 (JP Morgan Chase Bank) The IRONMAN Award - June 19, 2010 (JP Morgan Chase Bank) The Smooth Operator Award - June 19, 2009 (JP Morgan Chase Bank) Highest Productivity Average from March To August 2007 - October 1, 2007 (JP Morgan Chase Bank) Recognitions Received: Best in Productivity for year 2007 - January 17, 2008 (NCO RMH Teleservices Asia-Pacific) Best Ticket of the Week Verizon Business Billing Tracking - July 24, 2006 (NCO RMH Teleservices Asia-Pacific) Perfect Quality Assurance Scores - September 2006, January 2007, February 2007, July 2007 (NCO RMH Teleservices Asia-Pacific) Educational Background: 1994 - 1999 Virgen Milagrosa University Course: BS Physical Therapy San Carlos City, Pangasinan Philippines 1990 - 1994 Our Lady of the Lilies Academy Urdaneta, Pangasinan Philippines 1984 - 1990 Narciso Ramos Elementary School (formerly South Central School) Poblacion East, Asingan 2439 Pangasinan, Philippines Vocational Magister Tutorial Management System Course: Advanced Computer Troubleshooting Tayug, Pangasinan April 2003 Philippine National Red Cross (PNRC) Course: Basic and Advanced Life Support Training PNRC, Rizal Chapter April 2002 Character References: Mr. Rowell Vitor Mariano Human Resources Supervisor, Bounty Agro Ventures, Inc. Unit 1007 The Taipan Place Condominium, Ortigas Center, Pasig City, Philippines - Mr. Romnick G. Rafanan Senior Store Training Specialist, Bounty Agro Ventures, Inc. 3rd Floor, T & S Bldg. 1, San Vicente Centro, Urdaneta City, Pangasinan, Philippines - Ms. Johanna Marie Mandapat Customer Service Associate I, DirecTv Account, Convergys Baguio Ayala Techno Hub Site B, Camp John Hay Special Economic Zone, Baguio City, Benguet, Philippines -