John Ray Paragsa

JOHN RAY PARAGSA ADMINISTRATIVE ASSISTANT PROFILE Experienced administrative assistant with strong organizational skills and a detail-oriented approach. Excellent communicator with proficiency in office software and a track record of efficiently managing schedules and tasks. Proactive problem solver committed to maintaining confidentiality and providing exceptional support. Ready to contribute to the smooth functioning of your organization as an administrative assistant. CONTACT WORK EXPERIENCE - TICKETING OPERATOR - Psalms Business Venture Bacolod City, Negros Occidental, Philippines March 2009 - November 2010 SKILLS Organizational Skills Administrative Support Booking tickets online. Process Money Transfer Payout Travel Plan Organizing CUSTOMER SERVICE REPRESENTATIVE Transcom Worldwide December 2010 - June 2011 Negotiation Billing & Retention Support Critical Thinking Sales and marketing support. Active Listening Service technician dispatching. Communication Skills CUSTOMER SERVICE REPRESENTATIVE Panasiatic Solutions EDUCATION November 2011 - March 2012 Phone service support. SECONDARY SCHOOL NEGROS OCCIDENTAL HIGH SCHOOL- Additional upgrades and top up. Creating ticketing for service dispatch. Provide one on one activation support. Process warranty and replacement. BACHELOR OF SCIENCE IN NURSING STI WEST NEGROS UNIVERSITY UNIVERSITY- WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE VIRTUAL LEGAL ASSISTANT Teletech Philippines Coger Law Firm / Trademark Law April 2012 - February 2017 March 2021 - November 2022 Techincal Support Trello Management Process dispatch ticket. Client Intake additional Line of Business Document Drafting Upgrade of Service VIRTUAL LEGAL ASSISTANT CUSTOMER SERVICE REPRESENTATIVE Hackett Firm/ Family Law IQOR Philippines November 2022 - March 2023 April 2017 - May 2018 Smokeball Management Provide one on one activation support. Document Drafting Troubleshooting E-filing Service technician dispatching. Client Intake VIRTUAL ASSISTANT / PROPERTY MANAGER LEGAL ASSISTANT Beltran Ventures PH Austin Firm / Family Law October 2018-February 2021 September 2022 - January 2023 Cold Calling Clio Manage Lead Generation Document Drafting Setting up appointments E-filing Administrative Support Administrative Support Email Marketing Document Collection APPOINTMENT SETTER/ COLD CALLER Galvan-Allen Container Homes April 2021 - May 2023 ADMIN ASSISTANT Blueprints Financial November 2021- May 2023 Contacting Carriers for Life Insurance and Annuity Setting Appointments Requirements CRM Management Setting up appointments for Sales Email Campaigns/Marketing Calendar Management Zoom Meeting Facilitator LEGAL ASSISTANT Aoudi Firm May 2022- December 2022 Document drafting Calendar Management Email Management SPECIAL SKILLS  Travel Plan Organizing  With excellent communication and interpersonal skills  Project Management  Technical Skills  Canva Editing  Data Entry Social Media Management