John Ray Joven

John Ray R. Joven Appointment Setter / Real Estate Virtual Assistant / Pre qualification Agent Barangay Bata, Bacolod City Negros Occidental 6100 - -Skype ID : jr.babang23 Seeking an Entry-Level Outbound Calling Role and Customer Service Representative. Utilizing excellent computer etiquette and well-honed skills in product familiarity and delivering client's requests and tasks Key Qualifications : • Five years of wide range experience in telemarketing and lead generation industry. • Highly skilled in imparting product knowledge to customers over the phone. • Enthusiastic, Team performer, respectful to co-workers and can work under pressure. • Exceptional communication and negotiation skills. EXPERIENCE Outbound Pre-Qual Agent and Customer service representative - (Full Time) • Real Estate appointment setting for both commercial and residential properties. Includes selling and qualifying interested sellers. • Utilized CRM for calling home owners filled out request for information on how to access potential compensation. Maintained database by scrubbing off leads and numbers that are outdated Created daily reports directly to the supervisor. Attended weekly team/group conference for additional updates regarding the project Amazon.UK - (Full Time Customer Service Service Representative September 2011 - August 2015 • Handle inbound calls, emails and chats about deliveries, parcels etc. Comcast Customer Service and Technical support Specialist Received calls from Tier 2 billing-related concerns Troubleshoot cable-related problems, walkthrough customer with basic troubleshooting steps before taking next action or sending off technician Collected payments, processed reversals and answer general product inquiries from Residential customers Cold calling, Virtual Assistant, Seller and owner concerns Specialist ( Upwork 2016-present) Real Estate and Digital Marketing Firms in the US as Virtual Assistant and Customer Service Representative, etc. EDUCATION USLS - University of St. Lasalle -) - Bachelor of Science in Business Administration and Marketing St. Joseph's High School -)