John Raphael M. Maturan

JOHN RAPHAEL M. MATURAN VIRTUAL ASSISTANT||CUSTOMER SERVICE PERSONAL PROFILE I am highly skilled computer savvy professional whose passion is providing quality administrative support and services. CONTACT ME AT Address : V&G Subdivision, Brgy. Nangka, Consolacion, Cebu, 6001- - SKILLS SUMMARY Communication Skills Organizational Skills Computer skills Time Management and Flexibility WORK EXPERIENCE Aibees Virtual Assistant | 2020 Provides prompt, accurate and courteous responses to customers. Answer incoming customer service orders as soon as possible. Updating google shared spreadsheets, docs and files. Proficient skills in Ms Excel, Ms Word, and other Ms. Office programs. Proven work experience in the related role especially as a customer service and administrative works. Perform remote tasks, content writing, social media and traditional marketing Use computers for various applications, such as database management or word processing Set up and manage paper or electronic filling systems, recording information, updating paperwork or maintaining documents Sykes Asia Inc. Technical Service Representative |- Troubleshooting customer premise equipment. Troubleshooting the DSLAM and tracing the connectivity from the ISP. Assisting customer inquiries about their speed and internet package. Internet Research Data Entry and Product Listening Teleperformance Customer Service Specialist |- Assisting billing inquiries and concerns on their bill. Performing basic troubleshooting for internet, phone and cable. Taking inbound and outbound calls (US base) EDUCATIONAL HISTORY Cebu Institute of Technology - University Bachelor in Civil Engineering - 3rd level (undergrad) - Autocad literate