With over 15 years of experience in BPO and IT, I have honed my skills in tech support, service desk operations, and IT engineering, including expertise in Office 365 and Azure. My background reflects a proven ability to deliver exceptional technical solutions while maintaining a customer-focused approach. I thrive in dynamic environments where I can leverage my technical know-how to solve challenges efficiently and add value to the team. My passion for continuous improvement and adaptability makes me a strong asset to any organization.