John Ralf Castro

I am a versatile and detail-oriented professional with hands-on experience supporting executive operations, managing digital content, and providing technical support. With a strong background in administration, social media, and IT troubleshooting, I bring a unique blend of organizational, creative, and technical skills to the table.

As an Executive Assistant, I have supported leadership by managing calendars, coordinating travel, drafting and responding to emails, taking meeting notes, and organizing documents. My ability to prioritize, maintain confidentiality, and communicate effectively has allowed me to support daily operations and contribute to smooth workflow management.

In my role as a Social Media Manager, I’ve successfully handled content planning, creation, and scheduling across platforms like Facebook, Instagram, and TikTok. I have experience using tools such as Canva and CapCut for designing visuals and editing videos, ensuring content is engaging, on-brand, and aligned with marketing goals. I’ve also responded to inquiries and comments to maintain strong community engagement.

As a Desktop Support Associate Technician, I have assisted users with troubleshooting hardware and software issues, configuring systems, and supporting day-to-day IT operations. My experience includes working with tools such as Oracle and Kronos, along with basic knowledge of networking and remote support tools. I’m skilled at explaining technical solutions in a user-friendly way and ensuring minimal downtime for end-users.

With strong multitasking abilities and a proactive approach to problem-solving, I’m able to adapt quickly in fast-paced environments. Whether supporting executives, managing online presence, or resolving tech issues, I aim to deliver reliable, high-quality support across functions.