John Rafael Morante

I am a dedicated and adaptable professional with experience in technical support, customer service, and field technology. I enjoy solving problems, supporting people, and working with technology that improves both systems and user experiences.

I currently work as a Technical Merchant Support specialist at Shopify, where I assist merchants in resolving technical issues, navigating platform tools, and improving their online business operations. My role focuses on delivering clear guidance, troubleshooting technical concerns, and ensuring merchants receive efficient and reliable support. This experience has strengthened my analytical thinking, customer handling skills, and ability to simplify complex technical processes for users with varying levels of expertise.

Previously, I worked as a Customer Account Executive representing Comcast under VXI. In this role, I handled customer accounts, addressed service concerns, and delivered solutions that balanced customer satisfaction with company standards. This position helped me develop strong communication skills, confidence in client interactions, and the ability to remain professional and solution-focused in fast-paced environments.

I also gained hands-on technical experience as a Field Technician during my on-the-job training, where I troubleshot machines and electronic systems. This role enhanced my practical problem-solving skills and strengthened my understanding of hardware systems, diagnostics, and technical maintenance—knowledge that complements my academic background in mechatronics.

I am computer literate and proficient in Microsoft Office and Adobe Suite, allowing me to work efficiently on documentation, presentations, design tasks, and reports. I am highly flexible, quick to adapt to new environments, and always willing to learn new tools and processes that improve my performance. I take pride in being dependable, open to feedback, and committed to continuous growth.

Fluent in English and confident in communication, I work well both independently and in team settings. My goal is to build a challenging career where I can contribute my dedication, efficiency, and adaptability while continuously developing my skills and learning new ideas. I strive to give my best in every responsibility entrusted to me and to grow into a well-rounded professional in both technical and customer-focused roles.