John Pierre Schubert

John Schubert Sault Ste. Marie - ON ▪ - ▪ -————————————————————————————————————————————— Experienced Information Technology Professional with 15 + years of experience in IT system assessment, and 5 years of software testing, implementation and management. Work Experience IT Office Administrative – Wajax - Dec 2023 - current Assisting users with the ERP system, resolving first-level IT issues, receiving, monitoring, and processing purchase orders. Managing inventory control and handling purchase requests, generating management reports. Handling sales order processing, providing customer service via phone, email, and in person and, offering support in the shipping and receiving department. Support analyst – Bússola Social - 2021 - 2022 Software regression testing, smoke testing, and testing new implementations. Supported users by chat and email, creation and maintenance of documentation. Ticket and Chat system management. Preparation of monthly management reports. Supervised and trained new employees of the support team. Support analyst – Hostgator (Endurance Group) - 2020 - 2021 Supported users via chat for hosting shared plans, VPS, Dedicated Server, WordPress, and financial support, creation, and maintenance of documentation. Support analyst – Percept Vision Sistemas - Software regression tested, smoke tested, and tested new implementations. Creation of SQL for the elaboration of reports in the system, coding in its own language and development of the layout of reports. Support analyst – Orsegups SA - 2019 - 2020 Software regression testing, smoke testing, and testing new implementations. Supported users by chat and email, creation and maintenance of documentation. Ticket and Chat system management. Java code analysis for fault identification. Coding in Sapiens proprietary language. Support and deployment analyst – Paradigma B. Solutions - 2017 - 2018 Supervised and trained new employees of the support team. Remote support for purchasing ERP, public customers, level one support assistance, system implementation in new customers, system migration in old customers and updates in all customers, training for customers in implementation, documentation, and process definition. Software regression tested, smoke tested, and tested new implementations. Support analyst – TOTVS S/A - 2013 - 2017 Software regression tested, smoke tested, and tested new implementations. Remote support for the SC stock control ERP system, assistance to hospitals and warehouses, basic system tests, ERP x BI data reconciliation, experienced and assisted migration\update of the stock system version and State WMS, monitoring and reporting of project indicators, and better use of tools, training for employees. Computer maintenance technician – Mercovidros Com de Vidros LTDA - 2010 - 2013 Repair of computers, and peripherals, maintenance of network cabling, Active Directory management, Backup Routines, IT inventory management, user service, documentation of routines, assistance in the use of ERP, and installation of printers. Computer maintenance technician – Colégio Ad. de Florianópolis - Centro - 2011 - 2012 Repair of computers, and peripherals, maintenance of network cabling, Active Directory management, backup Routines, IT inventory management, user service, documentation of routines, assistance in the use of ERP, and installation of printers, workstation configuration, internal cleaning of computers, keyboards, mouses and servers and configuration of wifi access points. . Support analyst – Procel Software S/A - 2009 - 2011 Software regression tested, smoke tested, and tested new implementations. Creation of SQL for the elaboration of reports in the system, coding in its own language and development of the layout of reports. Computer maintenance technician – SESC - 2009 - 2009 Repair of computers, and peripherals, maintenance of network cabling, Active Directory management, backup Routines, IT inventory management, user service, documentation of routines, assistance in the use of ERP, and installation of printers, workstation configuration, internal cleaning of computers, keyboards, mouses and servers and configuration of wifi access points. Computer maintenance technician – Robi Stúdio Digital e Informática - 2005 - 2008 Repair of computers, and peripherals, maintenance of network cabling, IT inventory management, installation of printers, workstation configuration, internal cleaning of computers, keyboards, mouses and servers and configuration of wifi access points. Restoration of old or damaged photos, creation of business cards, photography in 3X4 format for documents, typing of academic texts, supervision of computers with internet access for clients. Mounting internet radio antennas. Sale of computer equipment and services. Purchase of computer supplies to resell in the store. Education Graduation Analysis and Systems Development Certificate 2019 SENAC - Florianópolis - SC -Brazil Information Technology Management Certificate 2010 SENAC - Florianópolis - SC - Brazil School Secondary School Diploma2005 Instituto de Educação Estadual, Florianópolis - Brazil Courses Software Testing and Test Automation2023 Udemy Learning How to Learn2021 Deep Teaching Solutions IT governance in healthcare2020 Hospital German Oswaldo Cruz Purchasing Management Systems2018 SEBRAE - AM Computer architecture 2016 Property One Realty Corporation Exploratory Data Analysis2016 Universidade Johns Hopkins Microsoft Excel - Word - IT and Internet2015 SENAR Internal Quality Auditor2005 NH Quality Internal Quality Editor2005 NH Quality Computer assembly, configuration and maintenance2004 Franco SouthTechnology School